JustMe

North American Insurance companies are awful.

Unlike in Asia, they insure travellers and "snowbirds" for pre-existing conditions even if not stable. Heck, they even offered covid insurance years ago.

I guess this is not surprising given the rise of the "new world order". I imagine this will eventually affect insurance policy holders in Asia as well.

Terrible experience with this company. I wouldn't buy from them after this.

Customer support is very quick, almost too quick. And look how fast they respond to my Trustpilot review, within hours. Then almost immediately, I received an email from Trustpilot saying the business requested more information.

Considering how many glowing, near-identical reviews this company has, that kind of follow-up feels like an effort to keep negative feedback quiet.

Throughout the interaction, responses came almost instantly with near identical phrasing, no real comprehension of the issue, and no progression toward resolution.

The behavior was consistent with AI scripted interaction rather than a human representative. The pattern was clear: repetitive, deflective, and evasive, especially around the Mastercard entitlement question.

There are now many other eSIM providers who offer reliable service and authentic support without this kind of behavior. I would recommend choosing them instead.

The customer service experience across China Airlines’ web and mobile platforms is absolutely abysmal. Both are riddled with spelling and grammatical errors — in 2026, this is indefensible when even basic AI tools can auto-correct within seconds. Plus, Taiwan is a major high tech country. All this screams of negligence and laziness rather than any serious attempt at professionalism.

Their website openly misleads users by claiming 24/7 customer support, only to contradict itself seconds later when you scroll down. For regions like Taiwan and the Americas, the supposed “24/7” service vanishes into limited business hours. That’s not a minor oversight — that’s false advertising.

The portal discriminates against desktop users by removing the ability to review or manage travel documents, including passports. This essential function now exists only on their mobile app. Worse, if you add a passport to one device, it doesn’t sync to your others — you must manually re-enter everything. In 2026, this level of tech regression is both laughable and infuriating.

Customer feedback options are locked until after you’ve flown, which makes it impossible to resolve issues beforehand. If you actually want to find a support email, you’ll end up turning to AI just to locate one buried contact link. That’s how hostile the process feels.

As for the flights — no redemption there either. Across all cabins: Economy, Premium Economy, and even Business Class — the catering remains mediocre at best. Order a “special” meal, and you’ll discover it’s the same poor-quality dish served across every tier. Those paying for higher classes are being gouged for the same low-grade food.

To top it off, the flight crew now behave like scripted NPCs — robotic, emotionless, and unwilling to think on their own and critically. Good luck asking for a beverage listed on their special menu, you might get it once, but they'll ignore you or say later and never to arrive. You need to reach out to the cabin chief or supervisor.

If the service is going to feel this automated, then they may as well replace the crew with actual robots and save on payroll. At least machines wouldn’t pretend to care.

And luggage? Expect it to become damaged or "lost'. They don't care if you have luggage tracking tags. Again, they follow the NPC script. Ensure you buy travel baggage/loss insurance.

Customer service? None. Over the last year, they quietly removed the option to contact them by email. Even when the option was present, they wouldn't respond. Now, you can contact them by fax or mail. But will they reply? No, not at all. Sure, you can call them, but you won't get anything in writing. For that, you need to register a formal complaint with the EQ Bank Ombudsman. I can't wait to see what kind of chaos they will bring to the banking industry once they revamp or merge PC Financial with EQ Bank.

Be careful!

1) Terrible dispute process. Should you make a purchase with your Rogers Credit card and use your phone and there is an issue with the product or service such as goods not received, not as described and many other reasons, RB will deny your dispute because it's a "binary process" — if the purchase is made by tap or NFC it's considered non-disputable.

2) Random online transactions get declined with a fake excuse that your CCV is wrong.

3) They falsely send email and text alerts to claim a "an attempt was made" on your card for a valid transaction when in fact it was a successful transaction alarming the customer there might be fraud.

Installing the eSIM was straightforward, no issues there. The problem is the false and misleading ad. The free tier says the following:

Watch an ad to unlock free data for email, maps, WhatsApp, and iMessage.

The fact is the speeds are just too slow at 256 kbps to actually access any of these services (I did not) despite trying. It's effectively useless and don't let any reviewer say otherwise. I work in IT!

The other is their claim they have a 4.6 rating on Trustpilot when it's 4.3 with mostly a reviewer with a one or two review history.

Free tier is only good for one thing and one thing only: Uber.

I find this company is intentionally providing misleading information such as specifically stating when eSIM starts. Instead, they use ambiguous and confusing terms—I ran their terms and AI agrees. The other part is they say KYC is mandatory in regions like Taiwan but that's not the case. I have purchased countless of other eSIMs online and they have never asked me for my passport or identification. I worry what this company does with this information. Hence I am avoiding them despite their good prices — there is always a catch

Their online email support is shockingly incompetent. Specifically, regarding Incident 250423-000033 with Melanie M., the ongoing issue with the default shipping address still isn’t reflected in actual orders, causing delivery problems. My experience with their email support has been consistently poor. There’s no accountability, and the responses—possibly from offshore staff—are absurdly unhelpful. In contrast, the in-warehouse service is generally solid. Others should consider contacting NP or another regional VP to address these ongoing problems with Costco.ca email support.

1.5 stars. The extra 0.5 star is only because I spoke to a friendly CSR agent. Otherwise, I am honestly grateful my Epson order did not go through after this ordeal.

I ordered a product online and, as is typical, expected an immediate credit card authorization. Instead, the processing happened the next day, which felt outdated and inconvenient. My order was cancelled with the explanation that my credit card information did not match what Amex had on file. I double-checked everything, and all my details were accurate. I spoke to customer service, who helped me place a new order.

Unfortunately, that second order was cancelled as well. I also noticed that an environmental fee, which was supposed to be added, never was charged but should be by law.

I verified my credit card information again, including checking my bank statement. Amex confirmed there was no issue with my card.

I emailed customer service to investigate and let them know I had already purchased the device from someone else. Within a few hours, I received a reply, likely from a remote call center in the middle of nowhere , instructing me to call them about the issue. and waste my time.

I politely requested that a supervisor reach out to me by email, but my request was ignored.

Given this frustrating experience, and after seeing such poor ratings on TP, I am actually relieved the order was cancelled. I also found out, which was not mentioned on their website, that if I changed my mind and wanted a refund, I would have to pay for return shipping myself.

Terrible phones, support, and website. It's akin to buying anything from one of the cheap Chinese discount online sites where there's effectively no support. Basic information like in-warranty repair processes and whether they have local in-warranty repair facilities are unknown unless you contact them directly. Transparency is not something they subscribe too.

No product or service is perfect. However, how they deal with the issue and resolve it what makes a major difference. This company seemingly only does what's mandated by governance and laws but minimally.

Their "community" forum is very limited to maximum 300 characters of your issue. It's not user-friendly at all. I do not recommend this company or products despite all the inflated and bias glowing reviews on social media platforms by influencers and others paid for writing the review.

Not sure what's going on. Six hours later after writing my review I receive the email confirmation that it's published. I click on the hyerlink and i see it but when I exit from the browser (cookies cleaned) it's not there and only one of many reviews are appearing by others. I tried different browsers too.

Incidentally, it's the negative reviews that are not appearing. The positive ones remain visible across different browsers.

It seems that ResMed’s customer service relies on both human representatives and AI bots, but the experience is frustrating and unproductive.

I’m dealing with a situation where my DME (Home Medical Provider) for my CPAP machine has gone out of business, and I require warranty support. When I contacted ResMed’s customer service, I spoke with “Scott” at 1-800-424-0737. His demeanor was aggressive, unhelpful, and dismissive. He repeatedly stated that he “did not know” how to resolve the issue and outright refused to escalate my request when I asked.

In Canada, ResMed’s system relies heavily on DMEs or Home Care Providers, and the majority refuse to assist unless you originally purchased the machine from them. If you move, or your provider closes down, you’re essentially left without options. This forces customers into buying a new machine, regardless of need.

DMEs are now a dime a dozen, with prices on machines varying significantly. ResMed worsens the situation by requiring customers to go back to their original DME for any support while providing no direct help of their own.

In my opinion, ResMed Canada operates without ethics. Their refusal to assist customers directly, combined with unmotivated, gangsta style, and unprofessional customer service representatives, highlights their lack of accountability. ResMed seems to prioritize profit over customer care, leaving consumers stranded in situations they didn’t create.

It seems that ResMed’s customer service relies on both human representatives and AI bots, but the experience is frustrating and unproductive.

I’m dealing with a situation where my DME (Home Medical Provider) for my CPAP machine has gone out of business, and I require warranty support. When I contacted ResMed’s customer service, I spoke with “Scott” at 1-800-424-0737. His demeanor was aggressive, unhelpful, and dismissive. He repeatedly stated that he “did not know” how to resolve the issue and outright refused to escalate my request when I asked.

In Canada, ResMed’s system relies heavily on DMEs or Home Care Providers, and the majority refuse to assist unless you originally purchased the machine from them. If you move, or your provider closes down, you’re essentially left without options. This forces customers into buying a new machine, regardless of need.

DMEs are now a dime a dozen, with prices on machines varying significantly. ResMed worsens the situation by requiring customers to go back to their original DME for any support while providing no direct help of their own.

In my opinion, ResMed Canada operates without ethics. Their refusal to assist customers directly, combined with unmotivated, gangsta style, and unprofessional customer service representatives, highlights their lack of accountability. ResMed seems to prioritize profit over customer care, leaving consumers stranded in situations they didn’t create.

I initiated an EFT from one account to EQ to their new 10 day notice savings account. I was aware of the 5 to 8 business day hold time on the funds; however, nowhere did it state in their holds policy that you can't schedule the funds to be moved in advance on the 10th or 11th business day. Incidentally, I received a separate email several days later (after the transfer) that they received the funds from my bank. Yet, the funds are still on hold and can't be scheduled to be moved in advance.

Additionally, it's disinformation when they say the hold period is there should the funds or transfer be reversed. When I called in the past they said they can't (versus won't) stop the or reverse the transfer of funds once it's initiated.

Basically, for cash transfers the argument of risk management is bogus. It's to increase their profit by holding onto your funds longer than they should be.

And this is precisely the reason EQ created these 10/30 day accounts with higher interest rates — to keep your funds hostage. Interestingly the big 5 banks including banks like Simplii, RBC, CIBC don't have hold periods for EFT.

I recommend avoiding EQ Bank. They are not a customer centric bank.

The customer service is terrible. Their entire banking system, not just the online platform, often goes down for more than half a day. Interac e-transfers are frequently rejected.

To link external accounts, they require a void cheque to be physically mailed—a process that's outdated. Their mobile app looks like it’s from 1999 and hasn’t been updated, unlike credit unions that update their apps regularly.

Every time you log in, an OTP code is required, even if you’re using biometric authentication, and this cannot be bypassed. Even the CRA allows clients the option to temporarily suspend OTP for added convenience. This bank fails to follow modern financial digital security standards. Management is tone deaf.

Many customers have reported issues with product efficacy this year. While the formulations were effective in previous years, there are now instances of mislabeling, resulting in significantly less product than what the packaging indicates. When reaching out to customer support, representatives may appear friendly but often refuse to issue refunds or conduct product examinations.

If a customer persistently requests a replacement, they may falsely claim that the product has been shipped when it has not. This leads to stalling tactics and gaslighting, ultimately culminating in a lack of response to emails (ignoring emails).

Terrible company which doesn't believe in customer centricity. They refuse to escalate customer support and other issues. Their customer service for patients is akin to gangsta style management within their telephone and email support. They are cold, lack empathy, and compassion. If Resmed senior management want to discuss, I'd be more than happy to to provide evidence of this repetitive, systemic, inappropriate, and unprofessional behaviour. The generic email address staff are the root of this bad behaviour. I already tried that route.

Trustpilot is anything but trustworthy. The naïve, gullible, and of course bots would think otherwise. I left a negative review for Gearbest. I signed up to leave a review. I confirmed my registration information sent to my email address. But of course, TP didn't publish it.

You can do your own research and read comments (often elsewhere) how my experience is uncommon.

TP likely uses a certain algorithm to allow only a certain amount of negative comments or reviews.

It seems TP favors businesses and challenges others when leaving negative reviews (from past experience) but does nothing when reviewers leave 5 star glowing reviews or reviews which aren't relevant to the company.

Good rates, used to be competitive. Not so much anymore. Low balance caps which is not favourable to the client. Service is terrible from management who don't believe in openness and transparency especially when issues occur preventing clients from accessing their account. Often they won't inform customers there are issues with site access and clients are forced to call their customer service line. This creates further wait times when the bank could've easily posted a notice on their website.

I wouldn't be surprised if this bank closes up shop like Zenbank did years ago given their lack of transparency and ongoing gaslighting.

Avoid at all cost!

They used to be ok about 5 years ago. That's all history now.

I received defective merchandise and I was provide two options: refund via credit card or refund via GearBest wallet.

I was told the amount in the wallet will never expire. But what I wasn't told is that I only have a certain period of time to use the amount to purchase items on their website.

Fast forward to present day, I wanted to make a purchase at one of their vendors on their site. I was told nope. Only on their pathetic tiny "store".

I requested 5x to have a supervisor reach out to me and make an exception. Each five times I was provided the same canned scripted response that the wallet cannot be used at any other store on their website. Never did a supervisor reach out.

Additionally,in one of their responses they mistook me for someone else and made some excuses about their app et al.

These folks at GB are really bots in disguise. I doubt they're human. While AliExpress has many shortcomings, it's not as bad (overall) as GB.

I'm sure hope GB's days are numbered and they'll be shutting down soon.