JEN CROSS

Very helpful and on time

I loved my mug i purchased from Nea.
It was customised to my request.
Nea kept me involved every step asking what size/shape etc i wanted and then kept me updated for the mugs progress in being made and then on its postage.
The mug so securely wrapped to within an inch of its life and arrived in perfect condition. Frankly im struggling not to purchase more! You will not be disappointed xx

lovely product. super quality
was glad i had read the reviews and went for a smaller size as the XS is a touch large

Lot of information which was bit confusing and overwhelming.
Easy to change tariffs
Thankyou for contacting me with the fixed tariffs option

Thanks for being on time

Good service
The lady on the phone was brilliant

Love the quality

Love your stuff
My backpack is super

Fab
Lovely product

Dreadful first one worked for few days and i had to ask for a replacement, it didnt work and the next and the next. I had four collars. I had to email them three times to ask them to cancel the direct debit as the cat in question had been run over. They intialy refused to cancel it until the collar had been returned which I thought was mad as i had bought it. When i got upset and told them they were causing me distress they eventually canceled the direct debate. They have so far ignored my repeated request for refund as none of the collars have worked.
The worst customer service i have ever had

Loved it
Thankyou
Was much quicker delivery than thought

Customer service could have been better the person at the Check out was clearly tired and fed up

Only negative was the box was
Dumped
On the front door step in full view not with the neighbours as requested. Luckily I have nice neighbour who don’t rob