United Kingdom
Review of Lux
I purchase december 2025 and my delivery was stolen as left in full view just before xmas. company do not answer numerous emails and when 5 weeks later they answer im toldthe 3rd party delivered so that is it not a care that left in full view .i would not trust this company as no communication this company is not trustworthy they sell items that are expensive and have no customer aftercare be careful i would avoid
Review of LUX SKIN
Still not received order no response from heylux customer service
Reply from LUX SKIN
We’re really sorry to hear your order hasn’t arrived and that you haven’t received a response yet. That’s not the level of service we aim to provide, and we completely understand how frustrating that must feel.
Sometimes emails can unfortunately be missed due to spam filters or ticket delivery issues, but we’ll absolutely make this right. If your order hasn’t been delivered, we’ll investigate immediately and arrange either a replacement or refund.
Please contact us directly at hey@luxskin.co
with your order number and write “Urgent – Missing Order” in the subject line so we can prioritise this for you right away.
We appreciate you flagging this and we’ll make sure you’re taken care of.
Kind regards,
The LUX SKIN Team
Review of Evri
Wonderful company deliver when stated on app . Delivery driver very helpful and friendly.
