Lux Reviews 367

The promise of “90 day money back guarantee” is fake, they won’t refund you, they’ll offer you store credit. I’ve reported them to the ACCC. Products are made in China, and I won’t use skin products f... See more

Products are poor quality. The led sculpture wand & micro needle roller both do not work. Contacted company they responded and asked for videos which I sent. Since then no communication from them. Do... See more

I am extremely disappointed with this company. I purchased an item two weeks ago, and as soon as it arrived, I requested a refund. Since then, I have received absolutely no response. Emails and me... See more

After receiving a broken product in December I contacted lux immediately after about 6 messages they finally replied confirming my address to send a replacement. This never arrived after chasing ab... See more

I was sceptical at first due to reading reviews. I’ve not had a bad experience. Delivery was fine. Taken a week (ish) to arrive and there has been a significant difference in my skin. I’m using the mi... See more

I bought the laser hair removal handset a couple of years ago although it took awhile to arrive it did come and still works good as go to this day. I’ve also just bought the body scope. It arrived aft... See more

LED Lux face mask for $155 is the best in comfort and convenience, it's exactly like wearing a costume mask. The built in goggles for your eye area perfectly sealing out the light away from your eyes... See more

Amazing customer service, very quick to respond with any questions I had and so helpful.

Ordered the kit and face sculptor and received them within a few days updated on it’s delivery at all times x tried the micro infusion and can already see a difference on my jowls lol x and my skin f... See more

Shopping was easy and delivery was quick

The product was easily ordered and delivered quickly

Loving my products

Absolutely love the micro infusion kit I started using it at the beginning of the month and from then to now my skin feels lovely and my fine lines are definitely finer lol The bottles and the rolle... See more

Shocking. Still waiting for my return package of a faulty product which I paid extra $40 for express postage to reach warehouse …. Mmm 5 weeks after it arrived in CHINA. Must be being delivered on... See more

Awful company , reply emails are robotic and the customer service is atrocious! mask hurts my face and nose so bad it leaves a mark for hours ! don’t use the face sculpting tool if you have fillin... See more

AVOID this scam company! Not based in UK as portrayed, but China. Bought the microinfusion serum kit before realising. I would never inject products into my skin from an unregulated country, so emaile... See more

I placed an order late at night and emailed them in the morning to cancel my order after reading its Chinese cosmetics. Not uk fda approved. They stated it had been in shipping for 7 hrs and couldn't... See more

Scam , product description not same as what you get. Show 6 bottles and instructions say 6 bottles but only 4 supplied . Rip off . Useless customer services

I got their LED skin rejuvenating wand for Christmas and after three months of use the entire base charger and the wand heated to the point where they melted. Fortunately, I smelled it before it creat... See more

This is my second purchase. The first time I bought a 6 week supply, no results so I bought the 12 and I have never missed a treatment. There is absolutely no difference or improvement. Not fine lin... See more

Not great product. The lid wouldn’t come off the roller so had to pull it apart. No idea if the serum is any good but feels nice on the skin and seems to Blend into the skin well. Delivery took ab... See more

I’m not sure if this actually works or not as I bought mine off of eBay but the woman said it was genuine as she bought two one was still sealed but when it arrived, the box looked really fake. The ba... See more

Lux skin micro infusion….not worth it I purchased one month’s supply of each kit- glass skin, anti ageing and PDRN. Although they do seem to be nice, and I wake up with nice skin the nex... See more

Absolutely rubbish quality. Dont even bother. The IPL LASER does NOT work!! I emailed for weeks regarding a quality issue and because id thrown the box, (because i didnt expect it to be shit)... See more

I got that machine to lift and thitening face, it has only 1 bottun for on and off, choose the service and intenciti. and so far it's not even getting on. they do not refund and you have to just e... See more

Absolutely horrible customer service! Buyer beware! I have wasted so much time trying to get a refund on the infrared masks… and the just keep sending me some vanilla response by a robot! It’s ridicul... See more

Original parcel missing things and broken other things, extremely painful support process advised early Jan would replace.. here is March and still waiting.

This company states Lux Skin UK. The company is in CHina. Offers 90 day money back guarantee, what they don’t tell you is that you have to return the item to CHINA. I bought LED facial hair removal... See more

I would give them negative points. It's been 6 weeks since I placed my order. Their customer service is ridiculous. Neither they are delivering my product nor giving a refund. I have sent them message... See more

I purchased the Lux skin neck and face. It was being advertised on Facebook if you purchased by a certain day that it was free, however, it meant to actually buy one get one free once I had completed... See more

The item won't charge properly - lots of sparks. I bought the laser hair removal IPL V2. Very disappointed as the company said 'it's meant to give off sparks' and won't do anything else about it. £80... See more

Been using the microneedling for a few weeks now, no change whatsoever. Skin looks exactly the same and it did nothing for my fine lines.

I ordered this product as I was sent the wrong product last time and noone helped me ..so now I've had to order twice miss out on the extras I could get if I did want two boxes . customer service did... See more

My order was marked delivered, i didn't receive it, it appears someone took it out of my mailbox, still haven't got a respond back from yous, and I'm also paying for that

They are a con delivery not received and false tracking information. Don't touch them with a barge pole

I'd like to give 0 stars. It's been 10 days since I ordered the lux cove 7 in 1 facial sculpture and I haven't received it yet, just keep saying "on its way"!! The money went straight from my bank ac... See more

Worst product ever, hard tops get stuck, little tubs come off, have to unscrew the whole device multiple times

I ordered two orders on November 1St 2025. And I didn’t receive it till today November 17 2025. I send them two emails and I didn’t receive any answer.

Shocking customer service.send two emails two weeks on and no reply. The micro needles is so bad I had spot and dry skin for a couple of days. Not good at all.Waist of money

I’ve had a rashes on my hand And wrist when I tried it first before I put it on my face. It’s not feeling right. It’s very itchy and sore and red !!!

The needle part broke