AW

Hi AW,

I’m truly sorry for your experience. We recently went through a major warehouse failure where over 800 orders were incorrectly marked as shipped and then held back without any notification to us. It took my team and I three weeks of daily work to untangle the issue and get customers’ orders moving again. This was an unforeseen warehouse issue, but your experience is on us and we’re doing everything possible to make sure it’s properly resolved for you.

I fully understand how upsetting the delay was, especially when your order finally arrived right as our 30% Black Friday offer began. Missing out on a better price because of our fulfilment issue would frustrate anyone.

Please reach out to us at info@cosi-care.com ,we will absolutely make this right for you. You deserve a smooth and positive experience, and I’m committed to ensuring that moving forward.
Thank you for your patience and for giving us the chance to improve.
Lauren and the Cosi Care Team 💛

Hi, thanks for placing your 2 star review which is obviously disappointing for us as customers have a 60 day return guarantee period which is a no quibble guarantee but the mattress does need to be protected when using this within the guarantee period.

We are sorry that the Origins Reflex 1000 is not providing you with a comfortable night's sleep however had the mattress not been marked by your base, this could have been returned for either a refund or swap to a different mattress.

Ryan & John

Hi,


Thank you for your feedback and we are sorry about your experience on this
occasion.

Our team are always looking for ways to improve our products and service to give
our customers a better experience, so your feedback is important to us. 

If you have any queries then please contact us on cs@sportsdirect.com.

Kind Regards 
Anthony
Sports Direct