United Kingdom
Review of PurityDirect
Can’t give less than 1 star or I would. DO NOT buy from this company, they are scammers. The address on the website is false, they are phone disconnected and they don’t reply to emails.
AVOID
Review of Bear Estate Agents
Knowledgeable courteous and helpful staff who worked with us throughout the sale.
Review of World Airfares
Reply from World Airfares
We are glad that you choose to continue with us Keith, we’ll do our best to continue to give you the kind of service you deserve. Thank you very much for your loyalty. We are very honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Team World Airfares
Review of sobenewyork.com
I booked an apartment in Boston, Maine in March 2022 for a trip in September 2022. A month before I was due to travel the booking was cancelled.
However I am pleased to say that I have been fully reimbursed and offered a complimentary booking for the problems.
I am satisfied with the outcome and now have no complaint against this compoany.
Review of Virgin Atlantic
Myself and my partner are travelling with Virgin Atlantic to Miami in February in upper class seats on tickets booked last year. On our return journey we have to coordinate with other travel arrangements as we are attending a wedding in Cancun. Due to the pandemic the travel arrangements changed and would not tie in with our flight home so I asked Virgin to change our return flight by one day. I had to do this using the ridiculous WhatsApp system that Virgin uses. I was told that to make this change it would cost as much as the original ticket price. I tried to speak to someone to question this but after hanging on for over 2hrs 15 mins I gave up. I again used this dreadful WhatsApp system hoping for some common sense by Virgin only to be again told they would not change our flights without paying this exorbitant fee. I have had too change other flights we will make during this trip I, which are with AA. Not only did they answer in person within a very reasonable period, but they were helpful and changed the flight at no cost. I find this absolutely ludicrous, the change would have cost Virgin nothing, the return is almost empty, so all that they have done is to aggravate another customer (ex customer now) and cause me to put yet another poor review on this site about them.
Review of Big Cottages
Awful organisation, tried on at least 8 occasions to contact them by phone, left 5 messages, they never once replied. Had to find owner of property and contact directly.
I would definitely recommend NOT using this organisation, which is linked to Cottages.com & Snaptrip.
Reply from Big Cottages
Hi Keith,
Apologies for your experience.
Just to explain the connection to Cottages.com, Big Cottages is a marketplace that connects you to over 40+ different property managers / agents, of which Cottages.com are one. Other than advertising their properties we are not the same company at all. We promote the properties but when you make payment, you're making payment directly to the property manager and for any amendment or further details about the property
Whilst our phone lines have been busy, we have endeavoured to increase our staff numbers and call every customer back. I've looked into the details of your call and can't see you having called from the number used in your booking so unless you're talking about not being able to get through to Cottages.com or you used another phone line I can't really comment on why you didn't get a response. If you'd like to email us on hello@big-cottages.com we'll happily investigate further for you.
Apologies again,
Josh
