Gerry Doherty

Falls off the camera to easily when you move you have to take it off everytime lost mine after 2nd day of using went to buy another but they weren't interested in giving me any sort of a discount for the 2nd one....poor customer service

Was looking to put autogas in my van phoned the store to check the pump was working in anchor mills Paisley which automatically put you through to a call centre in South Africa they phoned paisley and came back to say they couldn't get through,so I drove the 20 miles over and the pumps were not in use as they had no gas I asked when it would be in and the reply was don't know was ment to be this week sometime not very professional in her demeanour or answer.
Total joke know you cant phone a morrisons branch in Paisley to enquiry about anything without getting put through to another continent who phone paisley to ask my question...appalling the way this huge company treats it customers

Booked and paid for a hot-air balloon trip in Agadir Morocco through this company for Saturday 20th January for a 5am pick up but it was an utter shambles.
Waited from 4.35am until 6.15am and no one showed or contacted me while I waited, two phone numbers were provided which I tried several times but never rang out once.The communication from these companies regarding answers to my complaint emails has been slow and vague. I have noticed on trustpilot and other sites the same complaints regarding no one turning up and saying they emailed the day before to say it was bad weather when you contact them for an explanation.***No email was ever received***
Wouldn't use these unreliable companies again to book trips.
29/01/2024 Rateyourguide has replied to my trustpilot review by asking me to contact them on their support email address which is the one I have been using the past week to contact them on and I still haven't recieved my money back they told me takes up to 5 days its now day 8...you cannot make this up.

3rd February 2024
Still no reply from this company after telling me they would contact Agadir ballooning and get back to me with an explanation.
This company are *** totally incompetent ***full of promises not interested in getting to the reasons Agadir ballooning failed to appear without any notifications when they leave you standing for 2hrs plus on a pick up at 04.45am

8th Feb.2024
Now just ignoring my emails after asking me to contact them which I have done at various times and on various platforms the latest being the 5th of February appalling behaviour from this company
7th March
This company never got back to me despite telling me there looking into it and get back to me with an explanation to why I was left waiting for over 2hrs to get picked up and no one ever appeared.
Tells you all about there customer service....none existent ***BEWARE***

Bought a boquet for Christmas the boquet was lovely apart from a couple of roses which had some blackened tips on the petals,I recieved an emailed a few days later asking how they had performed.I replied explaining the situation and they then sent me a couple of emails and told me they would send a replacement boquet all done in a 24hr period.
Excellent customer service and a thanks to Ellie.b for her prompt replys and sorting a speedy resolution 👏👏👏

Absolutely terrible customer service have asked them 4 times to contact me on there online forms which says they WILL contact you in up to 5 days regarding poor quality goods,it is now 2/3 weeks and no one has contacted me...huge company who don't give a hoot about customers

I upgraded my new phone in December when I never received a conformation email I phoned back and EE informed me they had no records of my order,so I had to re-order the phone.A couple of days later I received the phone along with another one,again I phoned to inform them that I had received two phones and I explained I couldn't send it back by your usual way.I asked for a courier to pick it up and they told me they would get back to me,I waited at least 5 or 6 weeks and no one contacted me,then out the blue they accessed my bank account without our permission and took part payments for December and £62 for Jan.for an extra phone that EE had sent me and i had informed them about and was trying to return.
I phoned again and EE said they had phoned me which was lies as there was no missed calls or a message left or any attempt to phone me a second time which would surely be done if you had originally phoned me to arrange a return for a £1000 phone.Absolutely shocking customer service from this company.
They arranged for a courier right away to pick up the extra phone which was picked up on Tuesday 21st Feb.i checked my bank account for the refund which wasn't there but you they had taken another £62 for Feb.
So I phoned AGAIN to enquiry about my refund and why EE were taking more money for an extra phone they sent me, again which they didn't have permission to take, as that phone is nothing to do with my existing direct debit. I spoke with a girl for over 50 minutes about this extra phone and to raise a complaint, she kept me on hold eveytime I asked a question to speak with her manager Kevin Mohan Swansea office.
To save time to get answers to my questions I asked to speak to him as she couldn't without going to him everytime,he refused to speak to me after saying I wasn't happy with some of the answers,they couldn't even tell me what my refund would be.she told me Kevin Mohan would phone me on Monday.Then I asked for the complaint ref.number for the 2nd or 3rd time to which she put me back on hold to get it,which tells me there wasn't one raised when I told her at the very start I wanted to raise one.
Appaling service from EE and your manager who also couldn't give me the email address for a complaint, then fobs me off because he couldn't be bothered to speak to me.
I have still not received a call back as promised from the manager it is now 17.20. I emailed there customer service once I found an email address and they replied on Saturday saying =they would get back to me once I had sent some info which I did this morning but I still not had a confirmation that they recieved it.
****will update on there complaint resolution**** if I get one.
*** UPDATE *** On resolution
Had to chase them up on messenger before I got a call back today from there resolution team ,basically full of apologies although they insuated I was to blame for ordering a new phone instead of an upgrade this information was garnered from the order I was told that didn't exist but was found today,even although I was on the upgrade page online.
They have now reimbursed my money taken from my account with £20 more onto the £30 from the first time I informed them of the extra phone.
We will definetly not be upgrading our phones again with EE.
A problem that could have been easily resolved turned into a fiasco by EE.

Excellent company to deal with,got a great price for the Nikon P1000. They delivered my order very quickly also had a follow up call from them a few days later to make sure everything was OK

Used the fast park bit more expensive (£70+) than normally parking,but your right next to the terminal check in and out easy to use...personally I will be using it again.
Great service

Arrange to get my sofa repaired which we had purchased in our previous address as it was still under guarantee,Said they would send someone out to have a look at it, after updating our details with them.On the day he was due he failed to appear at the arranged time, phoned him and he was at our old address after updating our details with DFS,he eventually arrived and assessed the problem and arranged for another person to come to the house.DFS phoned with the date and time for the 2nd visit and again we checked they had updated our details as he had went to our old address,"of course we have" was the reply.
The 2nd visit for the repairs was arranged for today Fri.28th August between 11am and 14.00.No one had appeared by 14.00 we had a missed call about 13.00 which we phoned back with no reply. Tried again and he answered and told us he had been at the old address,unbelievable wasted 4 hours waiting on him and now he was 40 miles away on another job told us we would have to rearrange another visit.Total incompetence from DFS after we had asked them 3 times if they had our correct address.So now I l'll probably have to wait in for another 4hrs due to there complete lack of customer service.

Ordered flowers for mothers day took order then cancelled the day before mothers day not giving me time to reorder from someone else,surely they would check that the deliveries could be fulfilled first.Very disappointed with this company which I won't be using again. I notice a few other people complaining about the exact same thing so obviously this is normal practice.

Great service as usual from Very, item delivered very quickly keep up the good work

A very good experience once again flying with jet2 from start to finish excellent staff very efficient and helpful as ever.
One small issue when the flight was only half full, there were large areas of empty seats which could have been utilised to space out passengers as there were large numbers of passengers sitting together ie social distancing