NA

Nancy

United Kingdom

Reviews

Review of Lux

Rated 1 out of 5 stars

faulty product and terrible customer service

After receiving a broken product in December I contacted lux immediately after about 6 messages they finally replied confirming my address to send a replacement. This never arrived after chasing about another 3-4 times they finally replied saying I couldn’t have a refund and still no resolution to the broke product
I asked tk escalate the matter numerous times to which my request was ignored
I would not recommend this company to anyway
Can’t comment on the product as it doesn’t work

9 December 2025
Unprompted review

Review of Funky Pigeon

Rated 1 out of 5 stars

Easy to order but card never arrived

Easy to order but card never arrived
Emailed but no response back

13 October 2021

Reply from Funky Pigeon

Hi Nancy,

Thanks for leaving us a review and we're sorry to hear that your order hasn't arrived. I can see that your order was dispatched on 4th October via First Class post so we would have expected it to have arrived by 7th October. It sounds like your card may have become delayed or lost in the postal system on this occasion; we're so sorry for any inconvenience caused here.

If you could send an email to feedback@funkypigeon.com ensuring you include your order number, I will be more than happy to take a look at this issue for you.

Thanks,
Gemma

Review of Virgin Media

Rated 1 out of 5 stars

Very very poor

Very very poor
Had issues with poor service from day one cannot get hold of people to report and if I finally get cut off multiple times it’s a full nights job to contact virgin then won’t send an engineer out yet won’t let you cancel your contract until you’ve had 3 engineer visits
Awful the day my contract is up il be gone and never return
Also written in for complaint they tried tk call me back once while I was in a meeting at work left no number to call back them closed my case as unable to get hold of me and resolves

6 July 2021

Reply from Virgin Media

Hi Nancy,

Thank you so much for your review and I am so sorry to see you have had trouble reaching us in the past. We are aware that our phone line wait times can be longer than we would like, but I can assure you we are, as agents, working as hard as we can to get through the queues in a quick and efficient way.

Just so you know, if you do need to contact us in the future, we do have a vast variety of ways to contact us for help or support and I have listed a few below for you:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

Thank you,

Ash

Review of LloydsPharmacy

Rated 1 out of 5 stars

Order never received

I have paid for my order had an email to say it was in despatch then never heard anything else
Iv emailed in asking where my order is and not had a reply
So iv paid for a product and never received it with no correspondence

12 April 2021

Reply from LloydsPharmacy

Hi Nancy

I apologise for the experience you've had with your online order. I understand that this must be very disappointing. Please call our online team on 0345 600 3565 option 1 - the team will be happy to look into this matter.

I'm sorry for any inconvenience this may cause.

Jas
LloydsPharmacy Customer Care Team