2h on the line to get in touch with…
2h on the line to get in touch with someone is a joke! How can I get in touch with you? I need to speak about my upcoming appointment.
3 March 2026
Unprompted review
Reply from Healthharmonie
We are sorry to hear about your experience and apologise for the long wait time when trying to contact us. We understand how frustrating this must be, particularly when you need to discuss an upcoming appointment.
We are currently reviewing our telephone systems and access processes to improve response times and patient experience, including alternative contact options.
Please contact our Governance Team at hh.governance@nhs.net, so we can assist you with your appointment and look into your concerns.
Kind Regards
HealthHarmonie