Bad customer service
Bad ccustomer service. BCC works with Repair Services Dordrecht B.V and if there is an issue, it is your problem. It does not care if your product is protedted with the warranty or, as I did, I paid for an extension of the warranty to avoid any kind of problems. At the end... bad service, unprofessionals. During two months BCC was sendind messages... repeted messages... that they did not find the submmited files, not answering emails... at the end they did not want to know anything about that... You are alone. Much better Mediamarkt customer service.
Added: cerepairservices.nl: Bevestiging afspraak op 15-08-2022, order 2344666.
Reply from BCC
Dear sir/ madam,
We're sorry to read that the repairservice did not go well. Could you provide us with the ordernumber of the order or casenumber of the repairservice? We can look into it then.
With kind regards,
Team BCC