After receiving the item and needing…
After receiving the item and needing support, there was no response to 3 emails and many attempted calls. Don't bother ordering as if you need support (including exchange or refund) you will not get any response. Order elsewhere. This seems like the same experience as others according to online forums. Strong regret.
2 February 2026
Reply from KEFL
Hi William,
We apologise for the delay in getting back to you. That’s not the experience we aim to provide.
We’ve replied to your email, so please check your inbox and junk folder. We’re ready to resolve this for you and make sure everything is handled properly.
KEFL
