Good but slow customer service never…
Good but slow customer service never had an issue with them
30 September 2025
SE
United Kingdom
Reviews
Review of Boots
Review of Virgin Money UK
Useless
Their credit card app NEVER works. They close all their physical locations and you can’t even log into your account on the browser. Yet imagine how they act when people don’t pay their balance on time.
My ios is up to date. My app is up to date. I’ve tried reinstalling. The only app on my phone that doesn’t load.
22 February 2026
Unprompted review
Reply from Virgin Money UK
Hi, thanks for bringing this to our attention.
We apologise that you've been having some issues with our App, however, our team will be able to help you resolve this and prevent it from happening going forward on 0800 328 3579, they're available Mon-Fri 8am-6pm, & Sat 9am-3pm.
Please try to switching from WiFi to 4/5G or vice versa and try again. If this continues, we'd recommend contacting our team on the number above.
Thanks, Virgin Money
Review of Next
Avoid, misleading company
I wanted to purchase some items from Next so I made an account. There was no option to pay other than “pay in 3”. It said a soft search would be conducted. I was called by someone and they did a hard search on my credit file and said I was not eligible then asked if I would like to pay.
I said no and that I would put some of the stuff in my basket and pay online. I had second thoughts on some items and did not want to give my card details over the phone.
However, there was still no option to pay in full at checkout, only to pay in 3. I have emailed them to delete my account.
Useless deceptive company, if you look online they have been doing this for over a decade.
17 February 2026
Unprompted review
Reply from Next
Hi,
Thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you.
Please drop us an email on we_are_listening@next.co.uk with a copy of this review and we’ll be in touch shortly.
Review of LOOKFANTASTIC
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Review of DPD UK
No way to contact them after an…
No way to contact them after an incorrectly delivered parcel. They force you to download their app and make an account and there is still no way to contact them.
18 September 2025
Unprompted review
Review of Klarna
Incompetent customer…
Incompetent customer service/“investigation” team. Their staff are outsourced from external companies and do not have the capability to read simple emails.
3 September 2025
Unprompted review
Review of FreePrints
Reply from FreePrints
Hello, thanks for your feedback. We're very sorry to hear about the issues on your order. We kindly ask to please contact our team at supportUK@freeprintsapp.com, along with a snapshots of the issues. Thanks for bringing this to our attention, and we hope to hear from you, soon!
Review of PureGym UK
Reply from PureGym UK
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Review of Boots
Poor UI on their app and website
Poor UI on their app and website. A lot of time my package is split into two even if it’s only three items. Never had an issue with customer service and never had to return anything.
30 March 2025
Reply from Boots
Hi SE,
Thank you for sharing your feedback with us.
At Boots, we aim to provide excellent service and care for our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is invaluable to us, and our insights team will be sharing it with internal leadership to help us improve.
Thank you for bringing this to our attention. We hope to regain your trust.
Kind regards, Mya
Boots Customer Care
Review of Shark Clean UK
Review of EE
They mislead me to open a contract
When on the phone to a representative, I specifically asked if my contract will increase. The woman told me no. It increased around 2 months into my contract. EE said they do not have the phone recording and there’s nothing they can do about it. I have tried to set up another compliant and they closed it without giving an explanation. I also cannot view my bill online and they will not fix the issue.
EDIT:
Their automated messaging is saying to contact them. I clearly mentioned in my review I did that and they closed my case. It should tell you how much of a joke their service is.
12 August 2025
Unprompted review
Reply from EE
Hi,
Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience when raising a complaint. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including reopening the complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks – Kelsey
Review of Laser Clinics UK
They rescheduled my Thursday…
They rescheduled my Thursday appointment to Saturday because it was double booked. I came today (Saturday) but they are short staffed and one room is not available so they said they can't do my appointment today. Please do not waste your time booking with this place as they do not offer refunds. They claimed they tried to contact me by phone but I had no missed calls, no voice mail, nothing. They never attempted to contact me by email either to say my appointment was cancelled. Shameless company.
19 July 2025
Unprompted review
Reply from Laser Clinics UK
Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.
Best wishes,
Team LCUK
Review of LOOKFANTASTIC
Always have a great deliver
14 July 2025
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Review of Evri
They lied and said they no one was home…
They lied and said they no one was home (someone was). I have a ring door bell that sends notifications even when a squirrel runs across the gate.
11 May 2023
Unprompted review
Review of MyHeritage
My issue was resolved. Thank you to the professional customer service team
Charged for full annual subscription even though I cancelled it through their website (and I didn’t sign up to a free trial either). Nearly one month after sending my kit from London and haven’t heard anything back.
9 May 2023
Unprompted review
Reply from MyHeritage
Hello Day Day,
Please send an email to Shane.vipsupport@myheritage.com from your registered email address at MyHeritage so that I may locate your account. In addition, please provide a direct link to this review and I’ll gladly assist you further.
Best regards,
Shane, MyHeritage Team