Absolute garbage Don't waste your money…
Absolute garbage Don't waste your money terrible customer service especially if you want to literally talk to someone. 2 hours on hold left talking to a call centre in another country or you end up talking online to a chatbot online named 'sunshine' and they never resolve anything the technical team cut you off and never call back so you end up repetitively calling them back over and over our enquiry was made 3 wewks ago they said they would call us or send an email they never do we've changed broadband providers
Reply from TalkTalk
Hi Justin
We're really sorry to hear about the difficulties you've faced, particularly with trying to speak to someone directly about your broadband service. We understand how frustrating it can be when support doesn’t resolve concerns promptly, and we sincerely regret the inconvenience this has caused.
Your experience highlights an area where we need to do better, and we truly appreciate you taking the time to let us know. We’re currently reviewing what went wrong in your case and how we can improve both our support process and communication going forward.
due to not enough account information can you please follow this link http://www.talktalk.co.uk/trustpilotchat. and a member of our team will be happy to help.
Thank you again for your feedback—it’s incredibly valuable as we work to improve our service.
Warm regards,
Jos – TalkTalk Team
