Susan Farrell

Dear Susan,

I’m very sorry to hear about your disappointment. You had recently emailed us regarding the upcoming September price increase, and we explained that this is unfortunately outside of our control, as it is due to manufacturer changes. We are doing our very best to keep prices as affordable as possible for our patients.

I can also confirm that your last order with us was placed more than four months ago and was processed correctly and dispatched swiftly.

We sincerely apologise for any frustration caused and thank you for your feedback.

Kind regards,
Milaniyah
Customer Service Manager

Hello Susan,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.


I am sorry to hear that you are having issues submitting our flight delay form.

if you have not already done so- please pop all your booking details, along with the passengers details you are wishing to claim via email to us at claims.flightdelay@tui.co.uk

Just so you are aware, you may receive an automated response advising to claim again via the form - you can be assured the team will be able to see your attempts of this and will be in touch via email with the outcome of your claim.

Thanks for your patience whilst we look into this.
Many kind regards
Lucy
Customer support team.