John Dambercrow

Netherlands

Reviews

Review of BCC


Rated 1 out of 5 stars

I went to BCC Gelderlandplein

I went to BCC Gelderlandplein, not in Schiphol. I asked for an adaptor to plug into a socket and as output two USB-C. The clerk hands me an adaptor, but the two outputs on the image on the box didn't seem to me they were USB-C. I hand it back to him asking about the image and expressing my doubts. Fast and carelessly he hands it to me (there were no other customers) confirming it was USB-C. Exiting the door I open the box straight away and I see that the adaptor didn't have USB-C. I go back after a minute confronting the clerk and remembering him how I had doubts and asked it twice. I am offered a plug with a single output USB-C (now you know it?) but it's the last thing i need, I have a lot, it's the sockets that are not enough. I don't need to buy a TV. I am opposed that for the house rules the merchandise cannot be refunded once opened. My dear BCC, the internal rules in this case have nothing to do with it: you made a mistake, I asked twice, you don't even check? You made it and you should pay for it. It'scalled decency. I feel cheated. I also live a few hudred meters from the place, I will talk about your shop. Shame on you.

19 October 2023
Unprompted review

Reply from BCC

Dear JOhn,

We are sorry about the situation. When you went back in directly, they should have helped you.

Unfortunately we cannot help you online and you have to go to one of our stores for a solution.

Sorry about the inconvenience.

Kind regards,
Team BCC