Absolute disgrace of a business
Absolute disgrace of a business.
Ordered a black Nixon 51-30 for a xmas present in December, instead received a gold Nixon Sentry Chrono Gold!
$100 price difference on their website.
Emailed them immediately to get it sorted nil response. Have not heard a word from them after multiple attempts.
Do not order from here. Scammers!
By the way after big Daddy Watches replied to this review. They never got back to me or sorted out the wrong watch I received. Absolute rip offs.
Reply from Big Daddy Watches
Hi Kelly!
I am sorry to hear about your frustrating experience with our business, and I sincerely apologize for any inconvenience caused. This is not the level of service we aim to provide, and I understand the disappointment this situation has caused.
I want to assure you that we take such matters seriously, and I appreciate you bringing it to our attention. We are committed to resolving this issue promptly and to your satisfaction. Please provide your order details, such as the order number and any other relevant information, so we can investigate the matter and take the necessary steps to address the mix-up.
I understand the urgency, and we will prioritize your case to ensure a swift resolution. Once we have the required information, our customer service team will reach out to you directly to discuss the options available.
Again, I apologize for the inconvenience you've experienced, and we are working diligently to rectify the situation. Thank you for your patience and understanding.
Best regards,
Eric
Customer Support