jim matocha

I called aerocares main customer service with a problem with Resmed cpap machine. I was told to visit my local store for help. I drove 20 miles to finally get some help with my issue. When I walked into the store in Salida Colorado I thought I was in someones garage. I asked to see a tech and was told we can't help you, you need to call resmed. That's laughable Resmed doesn't answer the phones. I'm tired of feeling like a ping pong ball with these two companies. So here I have a ResMed machine that neither the seller or manufacturer will service . Don't waste your time or money with aerocare or resmed.

What went wrong is resmeds support is nonexistent. You can't get through to a person and if you get lucky , the person is either not trained to help or just does care. Stay away from Resmed products.