Package Marked Delivered but Left Elsewhere at Wrong Door Without Verification
I received a text message stating that my packages had been delivered to my door. However, when I checked, they were not there. After searching around the building, I found that the boxes had been left at a different door downstairs, without checking the name on the door or confirming the correct delivery location.
While the packages were eventually found, this situation was concerning and could easily have resulted in loss or theft. I hope this feedback helps improve delivery accuracy and care in the future.
Reply from DB Schenker Sverige
Hi,
Thank you for getting in touch with us.
The fact that parcels are not left in the right place is something that we take very seriously and take to heart to constantly improve. Thankfully, the package was found quickly and is now in the right hands.
Have a nice afternoon!
Felicia