Martina Jirankova-Limbrick

The company has made big improvements to their website, though it is an on-going process. They now provide a fast a courteous customer service. I really appreciate that. I have never had any issue with the quality of their perfumes. The ones I received in this new order were exquisite. The Silk Musk especially offers unprecedented longevity and the scent is absolutely delicious.

Really well organised website. Easy to navigate and when I ordered there were some very good deals available. The delivery was very fast and the products of good quality and exactly what I needed.

The perfumes quality is high but the company has non-existent customer service. My communications via e-mail, the phone or through the website over several months have stayed unanswered 100% of time. At the moment the UK website is a mess. Most the perfume oils state a price i.e. £8 for 3ml, yet when you click to order the price rockets to £39 or higher for 3ml of the perfume oil. It makes it impossible to buy for any rational customer.
The response from Reeh Al Madinah is very disappointing and factually incorrect. I requested a refund from Paypal (because the company ignored my communications) on 6/1/26 and because the order had not been delivered by then. EVRI delivered the package on 7/1/26 and I contacted the company immediately and again had not received any response. I have sent many e-mails to the two e-addresses given and through their website without ever receiving a response both before and after 7/1/26. Even just now looking at their UK website - Amber Oud oil advertised as £10 for 3ml jumps to £68 for 3ml when you want to buy it. The only other recent reviewer stated AVOID AT ALL COSTS. I am now inclined to agree. Such a pity because their products are high quality in my opinion, but their ethos and customer service is lamentable. Obviousy there is also no will to get their UK website working properly. As of this evening (24/1/26) I am glad to say that the serious glitches with pricing on the UK website appear to be fixed. I have sent Reeh Al Madinah another communication through their website and copied it to the e-address they give on their website. I do hope to receive a response and assistance I need.
(I have given Reeh Al Madinah a lot of time to respond to this review properly. They have not. They are an unscrupulous company who in their response shamelessly lies. Instead of an apology, finally providing some customer service and perhaps a gesture of good will, I have been accused falsely of something I have never done. I cannot see how Paypal and Evri provided the company with different data to what they provided me with - which is accounted for above. I stand by my rating of this company and recommend that people avoid it.)
For accuracy's sake I am not going to delete any portion of the review. Today, 29/1/26 I have finally received a proper, considered customer service communication which included what appears to be a sincere apology and a way forward, though it is very disappointing to see the text of their response here is unchanged and I am still standing accused in public of something I have never done. 6/2/26 I am very grateful that there has been a real resolution reached to the multiple problems. I sincerely hope that if I remain a customer of this company - and their products are high quality - I will have a very different experience, and therefore any future rating would be different based on the new experience.

A great company offering a huge diverse stock of all things Japanese. Beautiful website. Well- organised delivery. Very high quality products.

Easy to navigate website. Quick delivery. Needed to replace a very old Accurist watch. Found a design I liked and I hope it will serve me well for as many years as the previous one did.

Such a lovely company, selling a vast range of delicious organic whole foods. Incredibly caring customer service. The order always arrives quickly.

Great website which is easy to navigate and great range of excellent quality products. Very quick dellivery.

Easy to navigate website with comprehensive descriptions and a huge range of products. The order arrived very fast and the fragrance is really special.

The package was delivered a day earlier than expected by a friendly courier. Excellent service.

I bought a Drehgriffel pencil in red as a present for my husband in 2022. It looked smart. However after being used daily for writing the black coating has rubbed off where the fingers hold the pencil and it looks terrible. It is not a cheap pencil. When I contacted Cult Pens they were not in the least interested. I have pencils I have owned and used for decades and they do not show this sort of wear. I am very disappointed with Cult Pens attitude and will not shop there again. The Cult Pens response says it all. My husband has used the pencil daily for his writing, not me. I have not met such poor manufacturing before and that Cult Pens is defending it rather than doing something about it is beyond me.

The company has a good range of products, very accessible website and good efficient customer service. There were some delays with the delivery but that was not their fault.

This time nothing went wrong. A huge relief. The plants were well packaged and the courier actually delivered them to the given address (very rare with Yodel). The plants are strong and healthy, firmly in their pots. Very much appreciate the customer service sorting out the previous delivery disaster and replacing the plants for me.

The Forest Whole Foods supply great quality organic food. They have a very well set up website and excellent customer service.

A very smooth efficient delivery early in the day. The enriched topsoil looks good quality and it did not contain any bits of plastic or other rubbish which is great.

The manure blend was delivered with no hitches to our rural place. (QGS had some doubts about delivering to my address) The blend itself looks well composted with good texture. Look forward to using it.