hamrouni

Beware of hidden costs. I was charged 80€ for a 15€ offer because of a manual activation requirement for internet limits that wasn't made clear at the time of purchase. Using 'terms and conditions' to justify poor communication is not a good way to build trust with customers

I order a Speed Wheel Wireless.
Good price, device as new, and fast delivery.

For most of the items I bought on marktplaats, there was a defect that the seller did not mention.
Now I hesitate a lot before buying there.
I hope marktplaats works more on buyer protection and make it a safe place to deal.

I have made several orders during this year without any problem but the last one was a failure, and my conclusion is that we cannot rely on bol customer service.
My last order was not delivered and according to the delivery company my address is not correct while I used the same for all my previous purchases.
I have contacted bol customer service several times and each time they tell me to wait two days to check with the seller.
Now two weeks have passed and I have neither received my order nor refunded.
I called them again and I have to wait again.
I'm very disappointed.
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Update:
Refunded after 3 weeks from ordering date.