Caroline Pobereskin

All of the responses to complaints here on Trustpilot are a smokescreen to make it look like they actually care! They tell you to email them; then never reply to emails, and that you can return the product; TO CHINA at your own expense! They state a 90 day money back guarantee, but only offer a credit note. Company is a complete SCAM.

AVOID!! Portray themselves as a UK based company but are actually in China. I ordered the microinfusion serum kit before realising. I would never inject products into my face from a country that is unregulated, so emailed to ask for a refund. Have had no reply, but I imagine I would have to return the products to China which would cost more than the actual products so basically they’ve got you over a barrel. £61 worth of stuff going in the bin 😡

AVOID this scam company! Not based in UK as portrayed, but China. Bought the microinfusion serum kit before realising. I would never inject products into my skin from an unregulated country, so emailed to ask for a refund but no reply. Going to try and reclaim money from Klarna but don’t hold out much hope.

Shoes arrived damaged so emailed them with pictures and heard nothing back, so phoned them a couple of days later. Could barely understand the person on the phone (Spanish, I think), but eventually they asked me to send more pictures and said they would email me a discount code so I could buy another pair as I’d bought them in the sale. I emailed more pictures and again had no reply, so phoned them AGAIN, and spoke to someone who was even more difficult to understand. Anyway, they said they’d email me to tell me how to return the shoes, which they did, but didn’t send a discount code for me to purchase another pair, so I emailed asking for the code but haven’t had a reply again. So I’m gonna have to call them for a third time to try and get a discount code sent to me. Absolutely terrible customer service from such a lucrative company.