United Kingdom
Review of Yodel by InPost
Parcel arrived promptly and I was updated on when it would arrive. The lady that delivered the parcel was friendly to.
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Adanola
I am getting very frustrated as I am trying to do an exchange. I bought leggings as a Christmas present in the wrong size and all I want is to exchange for the next size.
I have attempted to contact them with my details but because they were purchased the end of October they are implying the 30 days are up to return, although they state there are exceptions for the festive time. There is no phone number for me to speak with anyone and I just feel I'm going around in circles.
In response to your comment below, I attempted on numerous occasions to fill out the form, it wouldn't accept the order number therefore making it impossible to send. I also sent two messages over Christmas via the message sent to me with regards to the delivery of this item.
I am not asking for a refund. The item is still in its packaging, all I'm asking for is a larger size.
Surely you must understand how frustrating it's been especially as this item was bought as a Christmas present.
Reply from Adanola
Hello Jayne,
Thank you for taking the time to leave a review, unfortunately, we've only seen one example of correspondence from you and this was sent over to an unmonitored inbox.
Our extended returns policy came into place on 16/11 therefore, any orders placed before this date are not subject to the extended returns policy - in the event you wish to order before this date, please ensure you check this with the customer care team so we can provide you with all the relevant information, as we did not have any information online about returning for an extended period in October.
Once again, we’d like to offer our most sincere apologies for any inconvenience and disappointment caused, and if you have any further questions in the meantime, please don’t hesitate to get in touch with the customer care team.
Kind Regards,
Jamie
Customer Care Advisor
Review of Garden Trends
Great communication and pleased with my garden furniture.
Reply from Garden Trends
Hello Jayne,
Thank you for sharing this positive review.
We are glad that you are pleased with your garden furniture and hope you enjoy using it.
Kind Regards,
Garden Trends
