Kate Tsurban

According to the shop’s instructions, all parcels must be checked before acceptance. We ordered an expensive table from the Audo Copenhagen brand via Scandinavia design shop (from France to Portugal).

However, the delivery driver in Portugal (Bicesse) refused to allow us to check the parcels before signing. We did not sign the delivery documents, but we were left with the parcels anyway.

As it turned out, the delivery contained only part of our table, and instead of the remaining parts, there were large lamps belonging to someone else. If the delivery driver had allowed us to inspect the parcels, this situation could have been avoided and we would not now be dealing with returns, exchanges, and unnecessary stress.

We are very dissatisfied with the delivery service and are currently waiting for the issue to be resolved.

The courrier called me to ask the right address, i told him that the address was right, but my house doesn't have door number. He asked me the number of the street near, i was looking for this info, and then he just dropped the line, and i got unsuccessful delivery message. Then i got email where it says that i can arrange a new delivery, but i can't, cause there is no such a button when i following the page. I was trying to call, and it was just a round of auto-responders... I've already paid money for the parcel, and i want to just get it delivered or delivered to the some point. Just do your job well

I highly recommend Step Inside Portugal for anyone looking for a fast, hassle-free car legalization service! From start to finish, the process was incredibly smooth, thanks to the outstanding support of our manager, Rui.

He was always quick to respond to our questions, guiding us through every step and ensuring our car was fully legalized without any stress. Rui’s presence at all the necessary meetings was a huge help - especially since we don’t speak Portuguese yet. His professionalism, efficiency, and dedication made the whole experience seamless and stress-free.

If you need a trustworthy and efficient service for car legalization in Portugal, Step Inside Portugal is the way to go. Highly recommended! 🚗✅