I had a terrible experience with…
I had a terrible experience with PostNL. I sent a 9kg parcel (tracking number CP102192306IT) to my son living in Deventer, the Netherlands. The delivery was marked as “unsuccessful” several times, but no one at the address received any notification, SMS, email, or phone call.
Even worse, the parcel was allegedly left at a pickup point (Okki’s Fitshop), but this information was not visible in the online Track & Trace system. My son was checking the tracking every day and would have picked it up immediately if he had known where it was. Instead, the parcel sat there for a week, completely invisible to the recipient, and was then returned to Italy without warning.
When I contacted support, they were unhelpful and dismissive. They insisted that “everything was announced via Track & Trace,” even though that was demonstrably false. They refused to accept responsibility and offered no compensation, redelivery, or even an apology.
This level of service is completely unacceptable for an international delivery company. I strongly advise others to avoid using PostNL for anything time-sensitive or important — especially for international shipments. If a customer cannot even find out where their parcel is, how can this be considered a functional delivery service?