REFUND AVOIDANCE
Brought from company via Amazon - grass repair seed
Parcel never delivered as block apparently had no flat no. I live in a house..
Arrived days later badly bashed up and half empty .However the outer packaging was intact so must have been sent in that condition
Endless obstacles to refund. Latest is got to repackage, print label, take to as yet unknown Evri pick up point…..all the things you are trying to avoid on line
Not surprised in the slightest that over 10% of respondents give this company a 1 star rating. AVOID
Order number available
Reply from Aquacadabra
Dear Michael
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
This is certainly not the standard we aim to uphold, and we apologise for the condition in which your order arrived, as well as any frustration caused by the returns process. While we do rely on Amazon’s fulfilment and courier systems for some orders, we always want our customers to receive their items in perfect condition and with minimal hassle.
Again we are so very sorry for this matter.
Best wishes,
Aquacadabra Team