Don Naylor

If you would like me to add evidence of my " false information" on here and on social media,and to every koi pond owner I know (and there are thousands of them, clubs all over the country), I am more than willing to.

Try reading notes or, checking correctly before accusing your customers. I can pull up my emails, and phone records, easy.

The fact is I lost 4 beautiful koi fish worth over £4,000 through your poor quality faulty equipment.

Waited months for a refund.

Wasted hours of my time speaking with your woeful customer service team to just be ignored, given false promises and treat with utter disrespect a paying customer shouldn't have to put up with...

After months of messages, emails, phone calls, un-returned 99% of the time, miracle of miracles I write a review and what do you know, I'm refunded for a pond pump which lasted no more that a week. around about 6 months later.

I bought 3 items at the same time from this company and have had problems with ALL.

The fact you are made to return the goods, for them to "check out" and dont get any correspondence after a return says it all.

I could go on forever about the incompetence of this company and the terrible quality of their goods but will keep it simple...

DO NOT USE AQUACADABRA GO ELSWHERE !!!

TERRIBLE CUSTOMER SERVICE, LIARS...
After months and months of buying a pump which cost well over £100 and lasted all of 3 weeks, after the faff on of returning the pump "so they could check it" ive had no correspondence or refund.