Warning to other buyers!!!!
I ordered a dress from Velora-Amsterdam.com in September for €84.95, expecting decent quality — but what I received was very cheap material and badly sewn, nothing like the photos.
I returned it within the shop’s stated return period, paying around 30€ because although it claims to be a Dutch shop so European the item was asked me to return it in China but now — at the end of January — they still have not refunded me. They claim the item “arrived in China and is stuck at customs” and refuse to process my refund because of that.
This is completely unacceptable: I followed their return instructions, returned the dress on time, and yet I still don’t have my money back after almost five months.
Buyers beware: based on many other customer reports, shipping and returns are handled in a misleading way, quality is low, and refunds are often blocked,even when you return the item on time.