One of the ornaments had a small scratch
10 March 2026
Reply from Old World Christmas
Hello Susan,
Thank you for your feedback and we’re sorry to hear that one of your ornaments arrived with a small scratch. That’s definitely not the experience we want for our customers.
To get this resolved quickly, please visit the returns portal listed on your packing slip: https://oldworldchristmas.returnscenter.com/ and submit a request for a replacement. Our team will take care of the rest and make sure you receive an ornament in perfect condition.
Thank you,
OWC