We recently had heavy rainfall here in Haw River NC and the whole storage u it’s were nearly underwater. I feel like they knew we were in a flood zone and the insurance they offered didn’t cover flood... See more
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They, 10 Federal, bought the rental company I was with while I was in the hospital. The previous company knew I was out sick and had been lenient on the rent til I was back to work. When 10 Federal bo... See more
Their portal is fully automated so when a problem arises, there is no one to help waiting on the phone for hours to talk to someone who never comes.
Started with a 75 dollar storage fee. They raised my rates to 208 within 12 months. HORRIBLE COMPANY. Don't move in you will have to move out. Just for reference I am a great customer. I had no issues... See more
Company details
About 10 Federal
Information provided by various external sources
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.
Contact info
North Carolina 54 2390, 27253, Graham, United States
- 10federalstorage.com
1.5
Bad
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from 10 Federal
Hi Scott,
Thank you for your 5-Star review! We're glad you're happy with your storage unit and thank you for taking the time to leave your feedback!
- 10 Federal Management
Good and clean
Good location. Very clean. Easy to get in and out of. Only problem was the website. I had to enter information in 3 times because it would reset going between documents singings. But overall would use again.
21 November 2021
Reply from 10 Federal
Hi Daniel,
Thank you for taking the time to leave your feedback. I apologize for the issues you encountered during the reservation process, and thank you for your business.
- 10 Federal Management
Customer service was great
20 November 2021
Reply from 10 Federal
Hi Donna,
Thank you for your 5-Star review! We appreciate you taking the time to leave your feedback and thank you for your business.
- 10 Federal Management
Fast and easy to secure a facility like…
Fast and easy to secure a facility like the security easy access
18 November 2021
Reply from 10 Federal
Hi Roger,
Thank you for your 5-Star review! Your satisfaction is our goal and we appreciate you taking the time to leave your feedback.
- 10 Federal Management
The couldn’t get the date right that…
The couldn’t get the date right that was promised when I got the unit they try to switch it up
16 November 2021
Reply from 10 Federal
Thank you for taking the time to leave your feedback. In looking through your online account I see that your move in was processed smoothly and you've been credited for the promotion. If there are any further questions, I encourage you to reach out to our customer support division.
- 10 Federal Management
Stolen
I Have a storage building through this company someway or another my account was closed and someone in the management area or that works for this company stole my stuff out of my storage building and replaced my lock with one of the companies lock and I have tried to turn it in on the insurance that I pay for each month I have been in contact with these people and no one will make anything right in anyway.the unit I have was completely full from top to bottom.the items that were taken you can not put a value on because the stuff was left to me by my late mother in law ,I just think it’s a shame how they run their business and how they treat their customers by not ever making a attempt to help them with this kind of issue all they can do is give you a phone number for the insurance company and all that happens when you call them is a voicemail saying someone will be in contact that all this happened about 17 days ago and still nothing from anyone from this company ….thank you all sincerely MELISSA RAY!!!!!!!
16 November 2021
Reply from 10 Federal
Hello Melissa Ray,
We apologize in advance for any issues you've experienced thus far. We are in the process of researching your account to gain a better understanding on the situation...
We show that you have two separate accounts in our system. One of the accounts has an email from you stating that the unit was moved out 8/31 and should be empty. The other account was delinquent until very recently. Please note that when an account becomes delinquent longer than 6 days, it may be overlocked by our maintenance team. The tenant is also locked out of the facility automatically from the system during that timeframe. We show now that your access has been granted and you should be able to visit the facility and your belongings again.
Our Customer Care team is around 7-days a week to assist when needed. You will receive the automated answering service when first calling in, but please wait for the menu instructions so you may know which numbers to select to get through to our team. We will also reach out in the meantime to discuss further and see how we can make it right.
Thank you for your understanding in advance. We're looking forward to speaking with you soon.
-10 Federal Storage Management
Overall the representative did a great…
Overall the representative did a great job assisting me with the documentation and answering all my questions. This is my first time doing an all online storage unit and it has been a pleasant experience so far. Thank you.
15 November 2021
Reply from 10 Federal
Hi Monica,
Thank you for your 5-Star review! We're glad you're happy with your experience, and we think you'll really enjoy the convenience.
- 10 Federal Management
Reserving a unit online was very easy
Reserving a unit online was very easy. I arrived Saturday evening and realized that the combination to the lock was not included in the information that I had received. Since customer service hours ended at 5pm, I had to wait until the next morning to contact customer support. The person I talked to was very helpful and friendly. When I got into the unit, it needed to be swept and had what appeared to be two grease stains on the floor. Not the best experience, but the prices are very reasonable, so I am willing to allow a little more grace.
15 November 2021
Reply from 10 Federal
Thank you for taking the time to leave a review. We value input from our customers as it helps us to improve our overall service for everyone. I encourage you to reach out to our customer support division with any further questions or concerns.
- 10 Federal Management
Too much to explain it would take more…
Too much to explain it would take more time and energy than these people deserve. They aren't climate as they say. Also have contacted support and my friend has a unit and has called for months and nothing has been done about it.
14 November 2021
Reply from 10 Federal
Thank you for taking the time to leave a review. We encourage you to reach out to our customer support division for further discussion about how we may better assist you.
- 10 Federal Management
Had an issue and it was resolved in a…
Had an issue and it was resolved in a timely manner.
14 November 2021
Reply from 10 Federal
Thank you for your review! We're glad to hear that your issue was resolved quickly and we appreciate you taking the time to leave your feedback.
- 10 Federal Management
It took 3 times for me to get a valid…
It took 3 times for me to get a valid gate entry code and I found that unacceptable. It appears more training is needed for the customer service representatives on company guidelines and procedures, as I received incorrect information at least twice on required documentation needed to be a fully accepted customer.
11 November 2021
Reply from 10 Federal
Mr. Beaver,
Thank you for your feedback. We will look into this to see what happened. Please feel free to reach out to our customer support team if you should need them in the future.
Thank you,
-10 Federal Management-
Customer service is awesome Shana…
Customer service is awesome Shana stayed on the line with me until I completed online forms, and received all the codes I needed. Thank you so much!!!
11 November 2021
Reply from 10 Federal
Thank you for your 5-star review! We're so glad to hear that you had a great experience, and we appreciate you taking the time to leave feedback.
- 10 Federal Management
Only use company with onsite management
This company took over my storage unit. I emailed twice asking for information about the company, never got a reply, was on hold over 30 minutes to cancel the account and had to pay a full months rent to cancel the account when I was moved out by the 7th. Very poor customer service and huge waste of time. I learned to work with a company with on site management! Beware!!
ADDENDUM: Their comment doesn't even pertain to my issues. I didn't have problems getting into the unit. I never got a reply to my email to cancel before the grace period.
10 November 2021
Unprompted review
Reply from 10 Federal
Hello Michelle,
Thank you for your feedback. We value hearing from our customers despite their experience. We will take your input and make the precise corrections.
For tenants to gain access to their unit, rent payments must be made on time for the month being used. It would not be fair to the tenants who make their payments on time. As for the wait time, we pride ourselves on keeping all wait times under 1 minute. We will continue to make improvements on our end to make sure all customers have a wonderful experience.
- 10 Federal Mgmt
Rental success
Rental success. It did take two attempts to rent a second storage unit but after an unsuccessful first day and a 30 minute wait time. On day two I was able to rent a second unit with no problems. The staffer went through the questions and steps in an efficient organized timely manner.
10 November 2021
Reply from 10 Federal
Judy,
Thank you for your review. We are sorry to hear that you had trouble with your original rental experience, but happy to hear that you were able to complete things. If we can ever be of assistance, please don't hesitate to reach out to our customer support team.
Thank you,
-10 Federal Management-
Parking Spot at 3822 S. Alston Ave, Durham, NC
This review is for a parking spot rental for a Travel Trailer.
Renting process was very easy. You can do it all online but I called anyway and they were very helpful. The location that I chose was very clean with good security and close to my home.
Only a few negatives...
1. At this location the entry keypad is very close to the street so when I pulled up to the keypad with the travel trailer, the back end was blocking the street.
Next time I'll pull all the way up to the gate to clear the street.
2. The parking area is not paved like the rest of the facility. It's very coarse rocks which is not that great for RVs and travel trailers.
In general the place is very good and I would recommend it to others.
10 November 2021
Unprompted review
Reply from 10 Federal
Sam,
Thank you for your review! We appreciate feedback from our customers. We look forward to your continued business.
-10 Federal Management-
Your associate very helpful and help me…
Your associate very helpful and help me get everything set up you have to take too much time to start getting organized. thank you and have a wonderful day.
9 November 2021
Reply from 10 Federal
Hi Carol,
Thanks for the 5-star review! We are happy to hear that all went well.
- 10 Federal Mgmt
when I called to change my move in date…
When I called to change my move in date I waited for almost an hour then was disconnected. However, the next day I called and spoke with a representative who had outstanding customer service skills. When I went to the unit it was spotless and perfect for my storage needs. It is by far one of the best units I have rented and I will recommend 10 Federal storage to friends and family.
8 November 2021
Reply from 10 Federal
Hi Dolores,
Thank you very much for your feedback! We appreciate hearing from our customers, and we are glad to know you've had mostly a great experience.
We do apologize for the issues you may have encountered on your first call into the facility. We pride ourselves in holding an ongoing record of answering calls within one minute of someone being on hold. We can assure you this will be discussed internally to be sure we are maintaining our standards and ready to help customers as they need assistance.
Please do not hesitate to reach out for anything you may need moving forward.
-10 Federal Self Storage Management
A very pleasant experience with very…
A very pleasant experience with very helpful and knowledgeable staff at the help center.
8 November 2021
Reply from 10 Federal
Hi Quinto,
Thank you for your 5-Star review! We're so happy you're pleased with your experience.
- 10 Federal Management
Great customer service and easy to…
Great customer service and easy to operate gate. I feel I have my belongings easily accessible and secure.
8 November 2021
Reply from 10 Federal
Hi Heath,
Thank you for your 5-Star review! We're so pleased you're happy with your experience.
- 10 Federal Management
The lady over 5he phone ais not helpful…
The lady over 5he phone ais not helpful and very rude.
7 November 2021
Reply from 10 Federal
Hi Jeffery,
We apologize for any issues you've experienced thus far. We pride ourselves in excellent customer care, so needless to say this is disappointing to hear. We can assure you we will work with our team internally to provide any additional training as necessary.
After researching your account to gain a better understanding of what occurred, we show an attempted payment was made on a credit/debit card which was not owned by the person making the payment. Part of our standard protocols for security of our tenants is to verify the cardholder is present prior to making a payment and setting the account onto autopay. Since that couldn't be done we requested that the cardholder call back when able to confirm the payment and the autopay enrollment.
Please do not hesitate to reach out for anything further you may need. We would like to make this right one way or another.
Thank you for your understanding in advance.
-10 Federal Storage Management
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