Sales isn’t a herding process—they genuinely care about your success. The VIP Support team is excellent and doesn’t get bogged down by minor issues. They’re sharp, focusing on all clients, not just th... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would like to say thank you to Ani Hakobian and her support and the other team who helped me in my difficult technical situation. Her answers were always fast and I'm sure she really care about e... See more
Almost immediate response to the issues I raised concerning my website design. Most of these issues were technical. I couldn't have navigated them myself. What's even better is that I got prompts when... See more
The website builder is intuitive and easy to use for even the most beginner web builders. Wordpress can be a bit of an outdated, complex system to navigate. With 10Web X Elementor, it makes it super s... See more
Company replied
Company details
Written by the company
10Web is a leading AI Website and AI E-commerce Builder. In today’s era, we democratize access to online opportunities. Our AI-powered tools simplify the creation and management of digital businesses, breaking down technical barriers. Our AI Website Builder simplifies the creation, management, and scaling of your online presence. Meanwhile, 10Web Hosting enables peak performance, reliability, and speed for your website, democratizing advanced technology for all. With 10Web, you can concentrate on your passions, while we manage the technical details.
Contact info
E Main St 40, 19711, Newark, United States
- support@10Web.io
- 10web.io
4.5
Excellent
2K reviews
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service experience…
Great customer service experience today! My issue was resolved by the very knowledgeable Nikita.
9 October 2025
Unprompted review
Reply from 10Web
Hello!
Thanks for the update — glad to hear everything’s been sorted!
– The 10Web Team
quick and straight to the point
quick and straight to the point, Exactly how the support should be
8 October 2025
Unprompted review
Reply from 10Web
Hello Julia!
Many thanks for your kind feedback about our Customer Care team - we're proud to hear it!
Please do not hesitate to reach out whenever you need a helping hand!
- The 10Web Team
BEWARE OF AUTO-RENEW SUBSCRIPTION
BEWARE OF AUTO-RENEW SUBSCRIPTION
I have cancelled my service in late 2023 and have been continued to be charged. There was no notification received. There is a no refunds policy so beware before you purchase.
There is no data saved so once you cancel the subscription you may lose your entire website.
In reply to response: I tried to amicably resolve the matter by referring to 10web.io's potential breach of 2024 Delaware Code Title 6 - Commerce and Trade
Chapter 27. CONTRACTS Subchapter IV. Consumer Contracts § 2734. Contracts with automatic renewal provisions.
There was no notification when the company billed me. There is likely a breach of legislation that impacts a significant portion of their client base.
I have received a refund for the payment that was automatically deducted from my account without notification, but was unable to receive a refund for the previous years' accounts. A referral was made to the Delaware Attorney General's office.
8 October 2025
Unprompted review
Reply from 10Web
Hi Justin, Nik from 10Web.io here,
Thank you for sharing your feedback.
We're sorry to hear about your experience, though we’d like to clarify a few important points. Our renewal notification policy and no-refund terms are clearly outlined in our Terms of Service here: https://10web.io/terms-of-service/, which we ask all users to read and agree to before starting a plan. These policies are in place to ensure transparency and fair treatment across all users.
While we understand it can be frustrating, especially if those details were missed, we do our best to make these terms accessible and clear from the start.
If you have any questions or would like us to look into your case further, please feel free to contact our support team directly—we’re here to help.
They just want money
They just want money, I can’t create a free website, never using this again
6 October 2025
Unprompted review
Reply from 10Web
Hi Veronica, Nik from 10Web here,
Thanks for taking the time to leave a review. I’m sorry to hear that things didn’t meet your expectations.
Just to clarify, 10Web is a subscription-based platform. While we do offer free access to try our AI Website Builder, our full product -including premium-tier cloud hosting, easy AI-assisted site creation (with our full Vibe Coding solution coming soon), 24/7 live support, and built-in page speed optimisation - requires a paid plan. These services allow us to deliver a reliable, high-performance solution for our users.
Having said that, We've already opened a support ticket and reached out to the email linked with your account to help you find the most suitable and cost-effective plan for your needs =)
We'd be glad to assist further and make sure you get the best value from 10Web.
- The 10Web Team
Quick chat box service and help provided
6 October 2025
Unprompted review
Reply from 10Web
Hello Benjamin!
Thanks a lot for your kind words - we're always happy to hear your feedback.
Please do not hesitate to reach out anytime ;)
- The 10Web Team
5/5 — Outstanding Technical Support and Security Expertise
I reached out to 10Web support after some users reported that our website was redirecting to strange foreign-language pages. On my end, everything looked normal, but Anton from the support team immediately took the issue seriously and began a detailed investigation.
Anton quickly discovered that the site had been hacked and patiently guided me through every step of securing it — from granting access to checking plugins, restoring clean backups, removing suspicious files, and resetting credentials. He also explained the cause clearly (outdated plugins), recommended setting up automated plugin updates, and even double-checked my other websites to make sure they were safe.
What impressed me most was his thoroughness, clear communication, and genuine care. He kept me informed throughout the entire process, never rushed the troubleshooting, and even brought in a colleague for a second security review to make sure everything was clean.
Thanks to Anton, my site is now fully restored, secure, and running better than before.
This is the kind of proactive, expert support every web hosting company should strive for.
Highly recommend 10Web and a huge shout-out to Anton for going above and beyond!
— Matt
6 October 2025
Unprompted review
Reply from 10Web
Hello Matt,
Thank you so much for your kind words — we're truly proud to hear that!
We'll make sure Anton receives the recognition he deserves for a job well done.
If there's anything else you need, please don't hesitate to reach out.
– The 10Web Team
very knowledgeable and supported...
4 October 2025
Unprompted review
Reply from 10Web
Hello Dimpal!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out ;)
— The 10Web Team
Reply from 10Web
Hello Hrant!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
The communication was absolutely great
The communication was absolutely great! Anton walked me through everything step by step, stayed until the issue was resolved, and even added extras I didn’t expect. I don’t know how I came across 10Web, but I’m so glad I did — it honestly saved me! 🙌
1 October 2025
Unprompted review
Reply from 10Web
Hello!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Ani went out of her way to fix my…
Ani went out of her way to fix my issue. We encountered some other issues along the way, but got here in the end. Thanks Ani.
30 September 2025
Unprompted review
Reply from 10Web
Hello Rav!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Quick problem solving!
29 September 2025
Unprompted review
Reply from 10Web
Hello Rafaela!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Reply from 10Web
Hello Karma!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
completed task promply
24 September 2025
Unprompted review
Reply from 10Web
Hello Tavis, this is Nik from 10Web,
Thank you so much for your kind words! We’re really glad to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps us motivated to keep improving.
If there’s ever anything we can do to make things even better, please don’t hesitate to reach out to our Customer Experience Team ;)
Best regards,
Nik
Excellent Customer Support When You Need It Most
I had trouble trying to change the header bar background color upon scrolling. Ruzanna made the exact changes I wanted very quickly. Thank you!
22 September 2025
Unprompted review
Reply from 10Web
Hello Andrei, this is Nik from 10Web,
Thank you so much for your kind words! We’re really glad to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps us motivated to keep improving.
If there’s ever anything we can do to make things even better, please don’t hesitate to reach out to our Customer Experience Team ;)
Best regards,
Nik
Everything was going fine until I…
Everything was going fine until I contacted support over a small issue. They then internally made a mistake by saving my header template as a "loop item" rendering it unusable and when asked about it continued to gaslight me as if it didn't exist. This speaks volumes about the culture at this place. I can't support a company mired in deception no matter how big they are. I have requested a refund. I'll look for a different platform.
22 September 2025
Unprompted review
Reply from 10Web
Hi Jeremy,
My name is Nik from 10Web's Customer Experience Team. I’ve found and reviewed your support ticket, and I want to sincerely apologise for the way your case was handled, as well as for the confusion and frustration this has caused.
This is not the level of service we aim to provide, and it certainly doesn’t meet our standards. I’ll be initiating an internal discussion with the support agent involved to ensure this is properly addressed.
That said, I was genuinely pleased to see that you chose to keep your plan with us. I’ll make sure you get the kind of support experience you should have received from the start.
Thank you once again for your trust and your honest feedback!
Quick resolution to something I screwed…
Quick resolution to something I screwed up on my end.
22 September 2025
Unprompted review
Reply from 10Web
Hello!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Amazing,Ani was very helpful.
21 September 2025
Unprompted review
Reply from 10Web
Hello Mustafa!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Ani provided a quick solution to the…
Ani provided a quick solution to the problem that's kept me up into the early hours of the morning. I couldn't be more grateful. Thanks, Ani!
21 September 2025
Unprompted review
Reply from 10Web
Hello Jami!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Reply from 10Web
Hello!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
Reply from 10Web
Hello!
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your experience with 10Web. Your feedback means a lot to us and keeps our team motivated to keep improving.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
— The 10Web Team
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