18montrose Reviews 

I’ve entered a lot of raffles over the years for trainers, some you win some you don’t but 18 Montrose really shouldn’t hold raffles! NO email to say I’ve entered, No email to say I’ve won or lost! Received a generic email about order delayed leading you in to false hope then nothing. Finally received a email for customer service to say the orders been cancelled! I’ve read your T’s and C’s but what’s the point if you can’t follow them yourself!! Still haven’t released my pending payment. A proper tin pot organisation!!!

At least I have a code for free delivery that I’ll never use!!

Terrible experience, entered raffle got email saying sorry for the delay order being picked( assumed I won ),even gave me a free delivery code for next time because of the delay , only to find out I didn’t win the raffle and they still have my funds

Ordered a pair in plastic bag and severely damage!

Tried to reach out to customer service but was informed that they don`t fu** care about the box and won`t cover the return cost.

Its store liability to ensure that package will arrive in great condition . If box isn`t necessary brands shouldn`t make it in the first place.

Very poor customer service. Don`t buy from this store it might happen to you and won`t do something about it.

Took money but no order. Having to raise a dispute with my bank to get money back. Avoid using this site

Paid £170 for a pair of limited edition trainer including £7 delivery charge. They sent the shoes in a plastic bag so the box got destroyed during delivery and the shoes have big black marks on from the inside of the plastic bag. Spoke to Customer Services online who said they don't consider the box part of the item and wouldn't except any responsibility. When I said I'll just return them, they said if the item was not received in saleable condition I won't get a refund.

Great service the kicks i ordered came clean as f* and this was the only store i could find them in, otherwise i had to ship from the US. For international delivery i waited about 7 days to ship to Bulgaria, but i dont regret, the lowest prices and always quality items. Thank you 18montrose!

Placed an order then received confirmation via email to say it had been delivered, got home no delivery, asked neighbours, no parcel, made complaint to courier and 18montrose , they investigate and show me photo of someone else's house, tell them this is not my address, they have to make an investigation, wait , wait , wait then get contact from 18montrose saying there investigation has no conclusion so it needs to be sent to claims for final review, still waiting over 1.5 months , will not be shopping with this site again as there customer service is very very shabby ... Think twice before you shop with this organisation

Ordered from here a couple of times and I’m really impressed. The prices are superb and the delivery time was super quick and efficient. Items all exactly as expected. Just wish they would do like a “spend over £150 for free delivery” or free delivery for members or at least the occasional promo, as £6.99 for delivery is steep, meaning I only really order from here every so often when I can buy more than one thing! Otherwise excellent though!

I ordered a pair of trainers on Saturday they arrived on Sunday packaged perfectly right item right size I would highly recommend would definitely use again 👍👍👍

Not happy at all! I’ve been waiting nearly 2 Months for a refund for a return I sent. They’ve evidently lost or can’t find it, now I’m the one who’s fallen on the short side! Abysmal customer service whos repeatedly cut me off on the live chat if you don’t reply in 5 seconds… The contact has been very poor and robotic, will have to think about contacting my bank to retrieve my hard earned money back… Telling me too wait 40 Days from when they eventually decided to raise a dispute with Royal Mail! What the hell does this have to do with me.

UPDATE 31/03/2023:
Still no refund and have been told to give the tracking receipt practically 4 months later again... I told them already I couldnt find it now after their stupid investigation they concluded they needed it when I said I couldnt find it. Refusing to refund me and have cut me off on livechat MULTIPLE times. Extremely rude and hostile website will be putting in a formal complaint to the Trading Standards.

I've shopped at this several times in the past few years, and everyone I order there seems go be an issue. In the past they have sent me wrong shoes and damaged boxes which I expected

However recently placed an order and they sent me wrong shoes yet again the wrong size with damaged boxes. They have no phone number for customer contact and the emails are delayed and picked up by several different agents.
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I spent over £310 and they charged me £6.99 and want to charge me and additional £4.99 to return an item which they sent out as a wrong item.

They never seem to adress the issues in question. Where is the logic in spending £105 on shoes which they have listed twice on there website with the same picture same shoes and different prices. They want to charge me an additional £6.99 postage and £4.99 returns.

That's £-12 for being sent a wrong shoe.

Will never shop from here again after this experience had enough of this store, just realised its own by the same group as cruise fashion which sums up the classless cheap primitive way of communication, sacndoulos and fraudulent.

This places should be investigated.

Hope customers read review before they shop here, as you will end of with either fake damaged or missing items.

Fantastic service yet again from the team at 18 montrose. Order placed at 3pm and recieved by midday next day. The trainers are perfect and we're also packed in a beautiful travel bag( which was not asked or charged for). Highly Recommended.

Just received an order from 18montrose online of Stone island cargo trousers that are 100% fake and absolutely horrendous. I've been a customer for years with them and I am actually shocked and disgusted with this. Don't expect this after spending over £300

So happy with my trainers. Arrived next day. Although I did pay a little extra for that, mainly due to nerves with normal mail. Received a delivery tracking number, straight after order. If I’m completely honest, I read reviews and was very nervous. But so glad I took the chance. As im over the moon with service and product!

I've placed an order for a total of 17 items on Dec.11, should have been splitted in 2 shippings, one with 5 items, the second one with 12 items.
First shipping with 5 items received after 8 days, the second shipping supposed to have 12 items arrived on Dec. 30, big surprise, only one item was in it.
Contacted their USELESS customer service, keep telling me they need to check CCTV, today they say they can't find the CCTV for this order, so they need to check with with the courier. That's crazy, on the courier website it shows this package was only 1.2kg when picked-up and it was supposed to have 7 pairs of shoes, 3 bags and 2 hats.
They are simply stealing people's money.
I am going to report this company to the police and PayPal.
DON'T BUY FROM THEM IF YOU DON'T WANNA GET STOLEN!

First of all i have been sent the wrong shoe size. Onto that they sent a valuable sneaker in a cheap shipping bag so the shoe box is now in a terrible condition. After filing the return and sending them back(in time). their website states that u have 28 days after the package is delivered to return it. I did exactly that last year in october. I thought everything was fine but also didnt really look if they refunded me(because i somehow trusted this company). Now more than 2 and a half months later i get a package from flannels. again in the same cheap shipping bag with a letter. It states that i didnt send it back in time and that they unfortunately cant give me a refund. I 100% was in that 28 day time frame. The box is even more damaged now and onto that it was their fault to begin with. I could not even fit this sneaker.

Been after a pair of Adidas Madrid for a while and 18 Montrose had them half price. But then read the reviews. I was desperate for these trainers so made my order on 27 Dec 22. Paid a bit extra for 2 day courier. Didn't get a confirmation email about my order but did get delivery info updates the following day. They arrived the next day on the 28th in top condition. So a pretty faultless service for me.

Scam alert, my brothers card gor charged here yesterday with no authorization what so ever.
We're still in touch with the banks and they have no customer service on the live website.

Very shady website, don't enter your card details here.

Shipped me sneakers in a bag and the shoe box was completely destroyed. I'm a sneakerhead and consider the shoe box a part of the product. They wouldn't cover return shipping and I had to come out of pocket $60 just to send the damaged product back to them.

Coming up to a month on since I left my last review and nearly 2 months since logging the initial complaint about missing items in my order and guess what still no resolution, update or refund !!

How does a company get away with treating customers like this, you are supposed to be a luxury brand!

I will never recommend, order or shop in your London store again.

I will not stop until you give me back my money!