The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick effective service.
6 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and whilst speed is not everything we like to do things efficiently to ensure our receive 1st Class service all around.
Very helpful and explanatory
Very helpful and explanatory. Advise reduced my premium.
2 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been able to assist in keeping your general insuranc ecosts down and many thanks for your continued loyalty.
1Stop Insurance - an excellent insurance provider
1Stop Insurance always provide an excellent service. They truly care for their customers and I know they will always find the best deals. I highly recommend them.
22 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your kind words and it is great to hear that our going above and beyond, to ensure our clients get only the best General Insurance deals from quality insurers, is noticed and appreciated.
Great advice
Always available to discuss insurance needs. Quick and efficient and really good to work with.
22 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad that you love our swift and approachable nature.
Highly Recommend
As a charity we have used 1 Stop for many, many years. We highly recommend their friendly, excellent, professional service, and their strong level of customer care. Thank you.
Endlesham Hall
13 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are understandably proud of our Customer Care standards. We believe every client deserves the best advice and assistance no matter what their cover or insurance spend.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and glad you continue to see our first class service and helpful attitude pelasing.
Reply from 1Stop Insurance - part of Adler Fairways
Glad we continue to impress with our first class standard of General Insurance advice and care.
Reliable service as always
I really value OneStop Insurance - you deal with a friendly and reliable person on the phone, who does what they promise promptly and sensibly. I value their integrity and knowledge of the market and know I can trust their advice.
14 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Integrity is a Keystone to our service. In insurance you have to have the knowledge that not only are your brokers offering advice and service but it is back by honesty and integrity. We are glad you have yet again chosen to renew.
Sally & Richard are excellent
Sally & Richard are excellent, they respond immediately to any communication. I have all my business insurances with them, including commercial buildings insurance. I would highly recommend them for a 5 star service ⭐️⭐️⭐️⭐️⭐️
15 August 2024
Unprompted review
They are a first class company
They are a first class company, with first class staff.
Need I say any more ecellant all round service.
B.Willan
20 July 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and recognition that 1St Class is all we do. If its worth doing its worth doing well and we are pleased our ethos keeps clients like you coming back year on year so many thanks for your loyalty.
Charity Insurance
As a local charity, we have been dealing with 1stop for many years. They respond promptly to our queries and concerns and always find us the cheapest possible insurance for our needs. Happy to recommend 1stop.
31 July 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
As a company we deal with a lot of charities, large and small and so are glad you continue to find our service 1St Class. We specialise in charity insurance cover and our expertise means we can select some of the most competitive policies possible and so ensure you retain as much money for your important work.
Highly recommend
Highly recommend! Excellent service. Friendly staff. Quick response to queries and issues. Good prices. Trustworthy. Nothing is too much trouble.
9 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the glowing review. General Insurance can be such a minefield these days and so we are glad you see our continued service excellence in all that we do for you. Many thanks for your loyalty.
Great personal service!
Asked for a travel insurance quote. I have some medical issues. Got an instant response, they made sure of all the details and everything was se up seamlessly. Great experience and I’m 100% confident I have the right cover.
8 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We are glad our service has impressed since we believe every client deserves the best we can deliver on not only price but the whole general insurance experience.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and recognition of our hard work to be the best we can for all our clients General Insurance needs. Your continued loyalty is appreciated.
Fantastic friendly customer service
Fantastic friendly customer service, such helpful advice and competitive prices - we now don't go anywhere else for our insurance quotes.
7 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Glad you have such confidence in us and our ability to ensure your general insurance is both competitive and our service levels 1st class all the time. We work hard to achieve this so its nice to get the positive feedback.
Used for a number of years and always great!
I have used 1stop for a number of years now and I've never had any issues with them. I don't often know the company they have gone with for my insurance, so can't comment on making claims etc, but overall the price they find and the cover I have is always what I need.
Lovely people to deal with when I do call up. Happy with everything.
7 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. I'm glad our continuing service continues to impress as we really try hard to ensure each clients General Insuranc eexperience is top notch.
Professional and friendly service
The renewal process was conducted as usual in a very professional and friendly way throughout. The team went out of their way to accommodate renewal very close to the renewal date.
1 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We try to assist clients in a speedy and efficient manner and are glad you found our professionalism and demeanor continuing to impress.
20+ years of great client care
I’ve been a client of 1Stop Insurance for over 20 years and have found them to be efficient, personable and extremely helpful. Thank you for another great transaction.
2 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Wonderful loyalty so thank you to you for that. We really do try to treat each client in the way we would want to be treated and are glad you have found the service to continue to impress.
Thoroughly recommended
I have used 1stop for many years for my insurances and have been 100% satisfied for their unstinting help and professionalism at all times. I recommend.
31 July 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your loyalty in coming to us for so many years on home and travel insurance. We are glad that you continue to find our service 1st Class and hope to assist for many more years.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review relating to the handling of your General Insurance. We consistently put our clients first and ensure service excellence year on year so are glad again this is what you have seen.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.