1strescueandrecoveryservices Reviews 

695
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional during stressful roadside breakdowns, making difficult situations much easier to handle. Many people also highlight the prompt response times and efficient assistance provided when getting vehicles safely recovered to local destinations. Some reviewers were not happy with extended waiting times, noting that they had to wait several hours for roadside assistance to finally arrive in harsh weather. A few consumers also mentioned encountering unhelpful communication, poor updates, or stressful interactions with certain telephone agents.

What people talk about most

Service

Reviewers highlight high satisfaction with the service, frequently praising prompt response times, accurate... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during stressful breakdown... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise punctual drivers arriving... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising rapid arrivals within twenty... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt assistance and caring support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m only giving this high score because of Nick the excellent driver of the recovery truck. He couldn’t have been more helpful and was an excellent representative of the company. On the downside, eve... See more

Rated 5 out of 5 stars

Was passed to this company by RAC. RAC took two hours before passing it onto 1st rescue. I was called straight away and given accurate timings unlike RAC. Driver was professional and recovered me to m... See more

Rated 5 out of 5 stars

AA passed us on to this company very quickly when my daughter broke down in my car. They communicated well and frequently, had her collected within an hour of advising they were doing the job. Droppe... See more

Rated 5 out of 5 stars

We were stuck 50 miles from home after a funeral … the car refused to start. RAC guy came and decided the car had to be transported home on a low loader. They passed the job to 1st Recovery who sen... See more


Company details

  1. Towing service
  2. Car service

Written by the company

Breakdown Recovery Assistance, We are here 24/7 365 days a year to keep you moving. We are a small family business attending roadside breakdowns and accidents since 2019.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(695)

266 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Warning notification told me to park up when safe and stop driving, managed to get to nearby car park, whilst I was on my own I was safe.
Zak arrived earlier than expected (which was great) was extremely professional and polite and was happy to drop me at home as I was on route, overall great service and Zak is a credit to your company, thank you.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Good service

im assuming my job was subbed out as my cover is with the AA but once the driver arrived he was very friendly and helpful, would recommend

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Recovery was arranged by AA

Recovery was arranged by AA, recieved a call from 1st rescue within 10 min of reporting the breakdown.
I was given an eta and there driver zack arrived pretty much on the button.
It was a motorway recovery, zack was very fast and professional got the car loaded and us homeward bound quickly and safely. Delivered and ofloaded our car exactly where we needed.
Excellent job guys

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Dave was really helpful kept me safe…

Dave was really helpful kept me safe taught me through it and looked after the car looked after me showed concern and was there promptly quickly and dealt with it so efficiently so happy to have such a professional service at my time need.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was given a time slot in which the recovery man would come and was able to track his progress. He also phoned to give me an eta. He was great, delivered me and the car to my local garage and gave me a lift home. As a bonus, he was also a lovely man, kind and friendly. I’m very pleased with the service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good and prompt response service

Very good and prompt response service
Help got there before the expected time provided.very helpful staff specially abdullah sid and sayaam.recovered me to their depot and from there me and my vehicle on the recovery truck straight 170+ miles away in Bristol. Top notch service 🌟
The whole team is full of stars 🌟🌟🌟🌟🌟
Highly recommended

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic recovery service

Fantastic recovery service. The man was so helpful getting the childrens car seat and pram out when I asked. Nothing was any trouble, thank you so much. Highly recommended.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

My daughter and I were stranded when my…

My daughter and I were stranded when my little car died. It was a broken clutch, so it would not budge - on the M62! Very friendly recovery driver picked us up from services (after Highway patrol) and we chatted abput his son who is a competitive Thai boxer. All within 45 minutes of breakdown. Got us to the hotel safely. Service was second to none, would definitely recommend. If the driver see's this, just to let you know, my daughter won her comp! Thanks for getting us there 😊

23 March 2026
Unprompted review
Rated 1 out of 5 stars

I waited nearly 9 hours for RAC to…

I waited nearly 9 hours for RAC to arrange a recovery from this business,maybe not the business fault, but The male who attended was RUDE, didn't speak to me, and only thing he did say I'm not driving around all night when asked to park in certain location, didn't say anything No hello, NO good bye, speeding, my vehicle was bouncing all over the back of the recovery. Iv never experienced such a horrible experience in my life, I was appalled I waited 9 hour then I got sumone who was behaviour was appalling, I will be reporting his experience to the RAC, I don't expect this kind of attitude and driving from a recovery person. His driving was arrated and speeding, the van cabin STUNK. He dropped the car didn't say anything and left. Only words I herd from this mouth is I'm not driving all night with the car on the back, not accepted by a customer, shunt be allowed to work for RAC, or even allowed on the road after my experience. And he choose to put the music on loud, no respect that he has a customer in the vehicle. APPAULLED

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Car was stuck in park so no ordinary recovery truck would do , the pulled out the big guns and got my car recovered safely to my chosen garage! Thanks for the stress free service. P.s driver was polite, professional and did the job quickly 😊

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Fantastic experience (as far as a breakdown can be!) 1st rescue and recovery arrived within a couple of hours, the mechanic (sorry forgot his name) was polite, professional and friendly. Got us diagnosed and transported home quick smart.

20 March 2026
Unprompted review

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