24 Hour Wristbands Reviews 7,240

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers had a great experience with this company. Many customers are very pleased with their purchases, often highlighting the excellent quality of the products received, such as yard signs, lanyards, stickers, and whiskey glasses. The ordering process is frequently described as easy and efficient, with many appreciating the smooth experience from design to delivery. Reviewers also commend the fast shipping and quick turnaround times, noting that items often arrive sooner than expected and are delivered on time. However, some people mentioned significant issues with delivery, stating that orders were late or did not arrive by the promised date, even after paying for expedited shipping. There were also concerns about product quality, with some customers receiving items that did not match their design, had poor printing, or were not durable. A few reviewers expressed dissatisfaction with customer service, citing a lack of communication regarding delays and unhelpful responses to their issues.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the final product, noting it looked... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting that their orders... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, quick shipping, and... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction, noting that... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I paid a premium to have my order delivered by a certain date. The order only shipped from China the day it was supposed to be delivered and was very late. It was disappointing and I’m wondering if yo... See more

Company replied

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

Great customer service! Product turned out wonderful and arrived exactly when advertised! It was very easy to call and get my address fixed when I realized I had made a mistake, and the answerer was v... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more


Company details

  1. Promotional items
  2. Business-to-Business service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I have not received my order

17 February 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Items won't arrive on time even though…

Items won't arrive on time even though i ordered with plenty of time.

17 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Poor communication & delivery experience

I ended up having to call and pay an additional $100 for shipping to get the order to me on the date it was originally promised. I had an estimated delivery date of 3/5 and when I called on 3/4 to check on the status, the representative said “Oh, you’ll get it some time next week.” When ordering for a business, we have deadlines to meet and when things don’t go as planned, communication is very important. 24hour did not communicate that the project was running off schedule and I did not feel valued when I called to get an update but rather felt dismissed and unimportant. There are so many vendors that provide this service, I will think twice before using 24hour again. Make customer service human again.

5 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Unprofessional Service – Refusal to Fix Clear Production Error

I am extremely disappointed with the service and lack of accountability from this company. I placed an order with specific design requirements, and despite providing a clearly approved proof, the final product I received was incorrect.
The approved proof specifically designated certain wording in white and other wording in black. What I received was the exact opposite of what was agreed upon.
When I reached out to resolve this—providing side-by-side photo evidence of the approved proof versus the incorrect items—the company refused to offer a replacement or a refund. It is unacceptable to acknowledge an approved proof, deliver a different product, and then expect the customer to bear the cost of a mistake made on the production end.
I would caution anyone against using their services if you value accuracy and basic customer support. I will not be ordering from them again.

16 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Dissatisfied-not items

We paid for gauranteed shipping so we would get our items when needed. We DID NOT get them in time, even after immediate approval. I want a refund!!!! We want to cancel this order immediately! No, we have not received these items. IT IS TOO LATE and we cannot use them!

12 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 5 out of 5 stars

I received these bands quickly & easily

I received these bands quickly, on time for my mission trip, and designing them was super easy. I got emails updating me every step of the way. I even had to call customer service for a shipping question, and they were very easy to reach and helped immensely.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The colors are beautiful

The colors are beautiful, the quality is amazing, and the price cannot be beat! Shipping is fairly quick for a custom order. Only negative feedback is that the team sent the proof back and had changed the font color to something that was horrendous looking. I asked for it to me changed back to my original, which was done with no problem and the bracelets turned out amazing.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely slow processing

Extremely slow processing, it took 16 days till they even got shipped

21 February 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 5 out of 5 stars

The were very helpful in relaying that…

The were very helpful in relaying that the artwork was too low quality and they were patient when I submitted 4+ different artworks until we landed on one that was good enough quality. They went out of their way to make sure we would be happy with our order and I appreciate it so much!!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work !

My experience with 24hourwristband has been great! I’ve placed 2 orders of matchbooks and they all have come out just as I designed them! So excited to keep working with them.

10 February 2026
Unprompted review

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