360 Cycles Reviews 129

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the overall service experience outstanding. People frequently highlight the high quality of the products and the efficient service provided, noting that the team goes above and beyond to ensure customer satisfaction and provide expert advice on bikes and accessories. However, some customers were dissatisfied with the service, reporting instances of unhelpful staff and issues with repairs. A few other people also felt that the prices were quite expensive.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpfulness... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their extensive knowledge and... See more

Product

People report positive experiences with product. Many customers praise the quality and suitability of the... See more

Quality

Consumers find quality to be positive, especially regarding service and products. Many customers praise the... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be reasonable, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a bike for our 6 year old, a seamless buying experience. The guys in 360 guided us on best bike based on his age & ability & something that would grow with him. He had his first run on it to... See more

Rated 5 out of 5 stars

I bought two Schwalbe Marathon Plus Puncture Resistant tyres to replace the Schwalbe Citizen tyres that came with the bike. I'd had to deal with 2 punctures in a year with the Citizens and hope that t... See more

Rated 5 out of 5 stars

From start to finish service from all the guy's in 360 was brilliant. They make buying a bike so easy with fantastic knowledge and help. Communication was excellent and continuous. Look forward to con... See more

Rated 5 out of 5 stars

I have been using 360 cycles for well over 10 years and they are exceptional to deal with in every way. Their knowledge of the sport quite apart from the products is inspiring. Their atten... See more


Company details

  1. Bicycle Shop
  2. Bicycle hire shop
  3. Bicycle repair shop
  4. Bike accessories store

Written by the company

Located on Clontarf's scenic coastline bike route, 360 Cycles is a customer service-driven Dublin bicycle shop. With extended opening hours and a team of precision mechanics, we pride ourselves on offering high-quality bikes and accessories. Shop online for a wide range of bikes, including road, mountain, electric models and essential accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Would not recommend

I ordered a scooter on this website and received both an order confirmation and invoice. The following day, the company contacted me to say the scooter had been listed in error. Despite this being their mistake, they refused to honour the confirmed order or offer another model that is due in as a replacement. The only alternative offered was a blue scooter — completely disregarding the fact that I specifically ordered pink for a birthday gift. There was no meaningful apology and the overall customer service was very poor. I am now without a scooter and left waiting for my refund due to their error. Extremely disappointing. There are many other reliable Irish businesses that would truly appreciate your custom - I would recommend going elsewhere.

24 February 2026
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you for taking the time to share your feedback.
We’re genuinely sorry for the disappointment caused. The scooter was incorrectly listed due to a stock error, and we understand how frustrating that must have been - especially as it was intended as a birthday gift.

As soon as we became aware of the issue, we contacted you to explain the situation and offered the available alternatives or a full refund. Unfortunately, none of those options were suitable in this case.

We completely understand your frustration and sincerely apologise again for the inconvenience caused. This is not the level of service we aim to provide, and we have reviewed our stock processes to help prevent this from happening again.

Rated 5 out of 5 stars

Great service overall

Great service overall. Both Martin and Sebastian, very patient, knowledgeable and helpful around what bike and accessories. Administration was also great based on consistent communication.
Made it all easy...and we felt we purchased the best of what we were looking for.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, no effort spared in solving the issue. I was kept informed and would recommend 360 Cycles

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Look nowhere else than 365

From the start Max was very helpful-365 had the bike i was interested in and he set me up for a spin. I was ready to buy it and he knew in detail the ins and outs of the Bike to Work scheme.
The man from Chile had the bike ready the day and time I wanted it and had it set up to suit my needs along with help of man from, I think, Czech Republic. Overall it was top-class sales and service

9 December 2025
Unprompted review
Rated 5 out of 5 stars

KEEP SAFE OUT AND ABOUT ON YOUR BIKE !

360 bike shop, one of best bike shops around , staff very helpful and friendly , I ordered a new pair of panaracer ribmo tryes , waiting just a few days for them to be in stock , got a phone call from shop, to say are in shop for collection , very happy with the tryes and price , thanks again , Paul 👍

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Super support

Martin, Jordan & Casper the Mechanic. Super outlet for the serious and leisure cyclist. Courteous at the counter and expert in the workshop. Cannot recommend them enough.

27 September 2025
Unprompted review

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