4WD Supacentre Reviews 

192,581
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, often praising the helpfulness and friendliness of the staff. Many customers appreciate the good quality of products, especially considering the affordable prices, and are happy with their purchases. The customer service is frequently highlighted as excellent, with people noting the quick and efficient assistance received. However, some people were dissatisfied with certain products failing prematurely or arriving damaged. A few other people also felt that customer service could be improved, citing issues with communication, ignored emails, or difficulties with warranty claims and refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with many expressing disappointment... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the helpfulness and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting positive experiences with... See more

Price

Customers had ambiguous experiences with price, with many praising the great low prices and competitive... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not miss a great offer from 4WD SC so I purchased online for an in store pickup. With all of my visits to the store I have found the staff to be very helpful and friendly (yes commissions ma... See more

Rated 4 out of 5 stars

I've bought heaps.ofbsyuff from here and most of its decent quality, I just purchased a compressor for $120 and it works a treat. My last compressor cost close to $500 so it's a big difference... See more

Rated 4 out of 5 stars

Great store lay out Great customer service Great products.. I purchased a 270* awning 2 years ago and still like new. Kind regards Bruza80

Rated 4 out of 5 stars

Don’t like 1800 nos would like to speak to the store directly. But apart from that good product with a great price and there waiting to be picked up.👍


Company details

  1. Camping Shop
  2. Hobby shop

Written by the company

Providing prices and value to help you get outdoors, camping and adventuring.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

193k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(192,581)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value camping kit

I can have three of their LiFePO4 batteries for the price of one known brand name. Put them in parallel and off we go boom!!! just kidding, so far so good with these batteries but who knows how long they'll last. Supacentre canvas bags are good value compared to others but not sure if I'd buy much else here.

11 March 2025
Rated 3 out of 5 stars

Most of their products are cheap…

Most of their products are cheap garbage, thats why they are cheap, almost all of what I have bought from them has fallen apart or stopped working, usually after a use or two, aside from their lithium batteries, which are actually extremely good value and a decent product, I wouldnt hesitate to buy their batteries again, the rest of it is only fit for the bin

27 March 2025
Rated 1 out of 5 stars

Absolutely vile customer service

The shop will happily take your money and wash their hands of you. I was advised on a rooftop tent and told it would be compatible and fit my car. After purchasing I was told it couldn’t be taken out the box in store. Once home I mounted it to the car to see it was absolutely not compatible and far too big.
I contacted the call centre who were exceptionally rude and nasty on the phone. After being pushed around and sent back to the store and passed from person to person over the phone for the best part of a week my claim for a refund was denied. The store manager agreed I had been misadvised and that the tent was not fit for purpose. The claims departed still refused to refund me and made up every excuse to keep my money. The way I was spoken to on the phone was rude and belittling.
I also have looked online for reviews and it’s clear when looking on mass that the store is creating fake reviews en mass across social media.
Having spoke to other experts in the industry they advised that they see people like me (missold on their purchases from 4WD Supacentre) all the time. Do not buy from them!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Gazebo ripped in half after 2 weeks

Kings gazebo ripped in half after 2 weeks of use, and they rejected my warranty claim because I told them there was light rain at the time, so they said I "misused it due to adverse weather conditions". Ha! Horrible product and company. Stay well away.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Best camping equipment

Great low prices I brought a escape 65 fridge/freezer when I turned it on within seconds it started cooling my items it’s everything they say it is and more Thank you 4WD Supacentre campbellfield

25 January 2026
Unprompted review
Rated 1 out of 5 stars

I bought 2 fridges yesterday and only 1…

I bought 2 fridges yesterday and only 1 cover so I decided to change the cover to suit the smaller fridge. I was met with a paperwork debarkle and furthermore more charges to suit a smaller fridge.What happened to service? Will not see me again.

3 January 2026
Unprompted review

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