9amHealth Reviews 

397
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being knowledgeable, helpful, and supportive throughout their journeys. Many people find the user experience very positive, highlighting the ease of use and convenience of the platform. The app is consistently described as user-friendly, informative, and seamless. However, some customers noted concerns regarding communication and customer support, describing issues with automated responses and delays. A few other people also felt the service could be impersonal, with some experiencing challenges in obtaining timely medication refills. Additionally, some reviewers found certain app content or consultations to be generic or not aligned with expectations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their efficiency, knowledge, and helpfulness.... See more

User experience

Clients share positive opinions on user experience, with many describing it as seamless, user-friendly, and... See more

Service

People report ambiguous experiences with service, with some customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing frustration over automated... See more

Application

Customers had positive experiences with the app, finding it user-friendly, helpful, and easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialised Clinic
  2. Medical office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(397)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had little to no issues

I have had little to no issues. 9am health has been right there by my side every step of the way. I had one week of communication issues, but this was quickly alleviated and I was given a meaningful apology and my issue was resolved immediately. The support and encouragement has been more than I have ever expected.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great support and transparency for making the most of my better health journey

I've had nothing but positive experiences since the start of my journey. All staff interactions have been positive, helpful and timely. The modules within the app are helpful and don't take a ton of time out of my day/week to complete. I am appreciative of the resources and happy to have this program available for my weight loss/better health journey

18 May 2026
Unprompted review
Rated 1 out of 5 stars

This is an utterly pointless "program"…

This is an utterly pointless "program" that is obstructing medical treatment I was prescribed by an actual medical professional. My first (forced) online session was with a young man who looked to be about 19 years old and appeared to have no medical training or expertise. He was very pleasant but completely unqualified to be talking to patients about healthcare. I am a government employee and my insurance just switched to this scam, presumably so they can save money and deny coverage for medication prescribed by actual doctors. If you can avoid using this please do.

1 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

Very pleased!

9AM health refill experience for me has been awesome. Very simple instructions on steps needed to take to earn points to continue with my monthly refill. I always receive quick responses when I submit questions and concerns in the chat section. My Health coach is very friendly professional and knowledgeable.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Doctors?…

Its virtually impossible to talk to a doctor. It's been months and I still haven't spoken with one. It's all AI and then when I called the phone number I was instructed to keep waiting for a few more days. They did apologize for the oversite. Meanwhile the doctor that I've had for 15 years is more than happy to renew my prescription but if she does it I have to pay $498. What a racket. I do believe my current doctor knows more about me and my treatment than the AI team at 9am health. I have completely lost the personal experience that I had with my own doctor that I chose.

14 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. There is so much useful information. The live coach is very beneficial. The weight loss medication refills are discussed and explained and refilled as needed. Questions are always answered in a timely manner. They will give a timeline of when to expect an answer. I have very much enjoyed the service and the fact that it holds me accountable with the scales they sent! I actually like that! It makes me think before I eat🤣

13 May 2026
Unprompted review

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