Andrews & Arnold Ltd Reviews 690

I've been an A&A customer for more than 18 years now, and have stayed with them through 4 different house moves and most recently (Jan 2025) I've switched to FTTP.
In all of that time I have very, very rarely had any problems, but on those rare occasions it has always been very easy to get through to someone who understands the problem and is able to help get it resolved.

I've used A&A as my home ISP for several years, and I can say that their level of service is incomparable.

I think they're well-suited to 'technically-minded' customers, as they readily expose quite a lot of realtime technical detail about the connection, which has helped me to understand in detail how well my internet connection is faring.

On the couple of occasions that I've needed to contact their support (both times due to a problem with underlying BT/TalkTalk wholesale infrastructure), I have got through immediately to a technical person, who was happy to give me direct and straightforward information about what was going on, and have sorted out the issues without any delay on their side. No rote, obfuscating customer service scripts here!

Probably the main shortcoming, from my perspective, is that in my area A&A can only offer services sold on top of other companies' ageing ADSL infrastructure. And while A&A do as good a job as could be possible in delivering these services, there are aspects that they simply cannot have direct control over.

It's on that basis, then, that I'm sad to be leaving A&A (and moving to a FTTP provider who have just connected up the block of flats that I live in). If I could stay with A&A and still move to fibre, I would do so without hesitation. But, today, that option is not available to me, and I simply cannot stay on ADSL any longer! Maybe in the future, A&A may have access to some fibre infrastructure that serves my block of flats, and I would be happy to use their services again. Until then, I'll look back fondly on the great service they have provided.

I've been waiting for this ISP to introduce an unmetered package, and now that they have, it’s exactly what I was hoping for. I appreciate how easy it is to add VoIP lines to the account, and their control panel offers a level of control that other ISPs simply don’t provide. It allows for fine-tuned management of both VoIP and internet settings, including the ability to run GEA service tests and monitor traffic rates and latency in real time.

I also like the flexibility of being able to add routed /60 or /64 IPv6 subnets from the allocated /48. Their no-nonsense approach is refreshing, and their technical support pages are clear and well-documented, making it easy to find the information you need. Overall, a great choice for those who value transparency and control over their connection.

I've been with A&A a year or so (I switched from Virgin as I was seeing "your connection is unstable" on Zoom/Teams calls despite having their fastest connection speed). At the time I could only get 70mbps or so, but while large downloads were slower than on Virgin my Zoom/Teams calls were rock solid. OpenReach FTTP is now available in my street so have upgraded to that. So now I get the best of both worlds. Sure it's pricier than Virgin or BT/EE but I'm happy to pay as I work from home and need a fast, stable and reliable connection.

Everything went as promised. Engineer showed up on time and completed the work quickly and cleanly. Since the the quality and performance has been flawless

Simple setup, done quickly, and it just worked with zero issues. No issues since connection at all.

Excellent technical documentation, and native ipv6 support out of the box.

If you want reliable internet where the network isn't over congested then this is the ISP for you.

I chose AAISP because of their excellent rating on ISPreview. I'm a new customer, and have been impressed by their helpful and efficient service so far.

I abandoned a major ISP for Andrews and Arnold (upon recommendation) and was initially rather nervous - firstly because of my advanced years and secondly because of my lack of tech skills AND my advanced years. I am glad to report that my fears were unfounded - A&A are always at the end of a telephone for kindly help and emails are answered promptly. In terms of broadband performance, A&A is every bit the match of the "Big Boys" if not better. I have a couple of very minor niggles but those in no way detract from an impressive overall performance.

A truly fantastic, knowledgeable ISP who show all others in the space how it should be done.

Incredibly professional, deeply knowledgeable people who provide a service which is technically beyond the scope of any other ISP I'm aware of in the UK. If you want reliable internet provided by people who understand every inch of the connection to your door these are the guys to go with. They treat you like an adult.

No slowdowns, you won't share with the person next door, the ISP won't log your traffic, and you can monitor every inch of your line. If my line drops out for 30 seconds I get a text explaining the event on their side.

I wish businesses like this existed in every space. If you're a technically minded person (or if you're not, but want the support of people who are) I cannot recommend them enough and they deserve your support and the (very slightly) higher prices they command.

All went as planned. Couldn't fault the process.

First phone call to A&A lead to a good conversation of my internet needs with the sales staff. They were table to talk to me on my level, about my needs for a multi static IP connection, and it didn't take any work on my part to find out that they were able to provide everything I needed. The install was dead easy, with Openreach installing a new FTTP connection to my house. The Engineers declared it working and left, but I wasn't able to use the connection. A quick phonecall to A&A spoke to a trainee, who was on top of the issue very quickly, saw what was going on and let me know that they were waiting for some software configuration to complete. A&A called me when it was done, and walked me through getting my system up and running, to check it out. I then needed to do some more config at my end to move servers around, this required another call to get a few DNS entries modified. Each time, whoever I spoke to knew exactly what was needed and how to deal with it. My system has been up and running for a week now, without a single issue, and I know if there was a problem, I could ask for help to get it sorted rather than having to tell them they need to fix it. Couldn't ask for more. Extremely happy with my service now.

I've purchased & set up my VoIP services with A&A today and I have to say it was refreshingly 'great' and seamless from start to finish. It's clear that the sales team are very knowledgeable even on the technical aspects of the service, which is like a breath of fresh air. The support team were equally impressive and my issues were addressed in a friendly, clear and concise manner.
I checked reviews on the company before I started the process and I can honestly say that the high rating accurately reflects my experience too - very impressed and highly recommended.

Can not say enough good words to describe A&A. They have fantastic service and managed to have Openreach FTTP installed in quick time. The router/VoIP phone turned up on the day, already configured and it was just plugin and it all worked. The line speeds are as advertised and all the staff that I had contact with were extremely helpful and knowledgeable. I have only been with them a short time and so far there has been no issues.
Highly recommended.

Exceptional customer service and very reliable. If connectivity is important at home, for example due to work, then the peace of mind that comes with being able to pick up the phone to a knowledgeable, UK-based human being is priceless.

I HAD BIG PROBLEMS WITH THIS COMPANY I BOUGHT A PHONE NUMBER,PLAN AND AN ADAPTOR FROM THEM. IT WOULD NOT WORK.
I SPENT HOURS ON THE PHONE TO THEM AND EVEN THOUGH THEY HAD SET UP THE EQUIPMENT IN THE END THEY REFUSED TO HELP ME GET IT WORKING AND BLAMED MY INTERNET PROVIDER FOR THE TECNICAL ISSUES
AND CLAMED THAT ALL THEIR EQUIPMENT AND SETTINGS WERE WORKING AND THERE WAS NO WAY IT WAS THEIR FAULT.BUT IN THE END WITH THE HELP OF BRILLIENT PLUSNET MY INTERNET PROVIDER WE GOT IT WORKING AND IT TURNED OUT THAT IT WAS A&A s SETTINGS THAT WERE ACTUALLY WRONG. JUST ONE SWITCH SET WRONG IN THEIR CONTROLL PANEL
THEY JUST HUNG ME OUT TO DRY AND BOGGLED ME WITH LOTS OF TECNICAL JARGON AND WERE VERY IMPATIENT AND CONDESENDING AS IF I WAS WAISTING THEIR IMPORTANT TIME,
BEST AVOIDED

Excellent internet provider. Very responsive to questions, informative, plain language, transparent pricing structure. I’ve been with A&A for many years and would not change.

Had a new FTTP line installed to replace the FTTC line I've had with A&A for many years. A&A were very helpful with pre-order questions as usual and all went smoothly. The only small improvements I can suggest are to add details to the order confirmation email about how best to cancel the existing line once the new one is up and running. ("Order" a cancellation on the website or phone in) and to add details of the latest BT (Adtran) ONT to the support pages.

Extremely efficient and well-organised set-up, no problems. Excellent customer service too.

Not many companies were willing/able to provide a WiFi service at my location, so I am particularly grateful to A&A for that.

I have been with AA for about 8 years and they have always provided excellent customer service and internet.

We moved house recently and they made the transition super easy and clear.