Able2Travel Reviews 16

So many mistakes made by the company and not myself. Last years policy, they hadn't put my husbands medical conditions on after they were declared. I was informed I had not declared them, I had. The company listened to my phone call and confirmed I had listed them. Policy renewal for this year, an absolute nightmare, after declaring two minor ailments at the end of last years policy and then again on the new policy, I was given a price. All medical information regarding the 2 new minor conditions were given on both policies. I was given a price for the renewal and it was accepted. I have now received an email stating I will have to pay over £30 extra, this is after taking payment for the renewal.
Nothing has changed on my part. All medical screening was answered honestly and I gave the agents all the relevant information on two separate occasions for both policies. So looks like another mistake has been made regarding my medical conditions. I cannot recommend this company, they have given me so much stress and after agreeing a contract and they now want more money.

We purchased annual insurance, covering cruise and husbands diabetes
Just before a holiday his brother became critically ill, brother was main carer for hubbys mum who is terminally ill.
We gathered all the evidence requested
We had GP sign forms they sent
Still no payout several months later
I have asked for their complaints department
Nothing!!
Do not purchase

I took out insurance with Able2Travel for my husband in January then myself in May. We had cruise cover. We had a cruise around the British isles and Faro islands in September.
Three of our excursions were cancelled cover is £75 for each port. I put in a claim. They emailed my claim form one for me line was not suitable for this claim.
They emailed my two forms one for me and one for my husband
I couldn’t download it so printed it off. I posted both together
I rang after two weeks to get confirmation that they had received it. They had.
A few weeks later they emailed my husband confirming he was entitled to a compensation. I didn’t get confirmation.
I then received an email to say a digit was missing from our bank account.
I forwarded the details.
Today my husband received an email to say they would be sending him for two missed ports!!
I rang after 30mins I it was answered. I gave them my husband claim number and pointed out I didn’t have one. She said just a moment I’ll check. Just at that the phone went dead and an email was sent with a claims number for me.
I wanted to point out it was incorrect.
I’m now waiting again to get through .Took another 40mins but hopefully I now have got somewhere.Having said that I was cut off again. 😡

Friends on the same cruise did it on line from another company and got paid next day for all three ports !!!!!

We had to cancel our cruise due to having urgent surgery. They Paid out promptly and in full. Would have given 5 stars but they were very slow in getting back to me when first informed of the problem.

Took out an annual policy with them in January. In July I got diagnosed with sleep apnea, gout and heart failure, yes not a great couple of weeks. Phoned able2travel to report these conditions they said it will have to go to our medical assessors who will call you as you are on a priority list. We had a holiday in Majorca in Sept and one in Germany for October. Ten days before the Majorca holiday I had to chase them up as I had no phone call, one week on still no phone call. Phoned them again in the morning oh yes you are due to be phoned this afternoon. At 4.30 they eventually phoned after a lengthy wait while they transferred information over the quotes were nearly £600 for the Majorca holiday and just short of £300 for the German holiday. Got on the internet and got insurance through Saga for just over £300 for both trips. Avoid this company.

Worst insurance company ever do not use the correspondence is appalling they try everything not to pay out in fact they don't pay out we've just wasted over £400 on an insurance that is useless

What a absolute nightmare this company is, took out yearly travel insurance with them, earlier this year I had a couple of hospital stays so informed them as we had a a holiday booked, they told me it has to be passed to the medical team so I waited and waited rang 2 weeks before holiday to be told it was all done by priority, after holding almost a hour to actually speak to someone.
5 days before my holiday no contact from them so I rang a reputable insurance company and took out a policy to cover my illness, today they finally rang 4 days before I'm due to travel, I explained that I couldn't wait any longer so had no choice but just to leave the policy running to cover my husband.
This is the best bit of we weren't travelling together ( we are ) they had to cancel our policy.
But if I declared my illness and let them charge me a fortune I could keep it.
They simply wouldn't listen to reason and that contacting you 4 days before you travel, when you contacted them weeks ago, and with health issues isn't reasonable. And only done to charge you much higher rates as it's so close to your holiday.
They have one contact number which closes on a night and you are queued for a hour at least on the 3 times I contacted them, imagine this if your on holiday.
Horrendous company stay clear

Took out a policy June 2024, in July diagnosed with gallstones and needed surgery, rang them to advise and was told they don’t cover for this but another travel ins will, but I had to temp can my insurance with able to travel and take out another policy with another ins company paid the premium which able to travel said will be reimbursed when I had my surgery, had a holiday in sept and surgery done a few days after my return. Rang able to travel and was passed pillar to post and still not refund, out of pocket by £219, DO NOT USE THIS COMPANY

Purchased annual insurance cover for Europe to include cruise cover. Prior to the policy starting I contacted them to say I had just had a skin cancer diagnosed (not a melanoma and subsequently removed). I did not expect this to affect my travel plans but understood I had to keep them informed of any changes in my health. I expected them to note the condition and possible charge me a little more. They asked me what holidays I had planned and then decided not to proceed and refunded my money. Not impressed and not entirely sure it accorded with best practice.

Not happy at all with customer service from this company. I made contact to inform them that my wife had developed a new medical issue. This was to ask if my wife would still be covered. This was weeks ago. We now have just about a month before holidays and they still have not come back to us with an answer. They said they would have to refer to their medical department, which was fair enough, but why is it taking so long?
Tried to make contact today phone just kept ringing.

Very bad experience with this company never ever trust them just making money and cheating customers.

Excellent response in two weeks for a claim due to sickness just before travel. We are in our 80's and found the policy good value. Would use them again

Very poor you take out travel insurance to cover you for any losses but this company when a holiday company cancels your holiday and you ask them for a refund they offer you 50% back only if you take out another policy with them even if you want to change the date on the policy you've got I definitely won't be using this Company ever again not recommended

Company could reply to communications and in particular their CHAT line which does not work!
They take the money and then switch off!!!!
I still await my policy!
Get a grip able2travel

Took out gold annual travel insurance due to wife's existing medical condition, however l was taken to hospital and after a £1000 bill, l sent in a claim on returning to UK, over 8 weeks now and still no payment for the costs, although all invoices/receipts sent in with claim, won't use this company again or recommend them.

Able2Travel has been my go-to travel insurance company for 14 years now, sometimes for 2 or 3 times per year. I have never made a claim. Arranging insurance for next year's trip away I declared that I was having some medical issues that were as yet undiagnosed but was close to being sorted. They refused me insurance and told me to try a competitor. So much for loyalty! I didn't know whether to feel angry or just shocked. I will no longer be considering any travel insurance with this so-called company that specialises in helping people get insurance who have medical issues, and I will no longer recommend them to anyone. The competitor was far more understanding and my insurance needs were taken care of. I will no longer be having any dealings with Able2Travel in the future.