A fantastic company to deal with from enquiring about a stairlift for my dad to the stairlift being fitted took just two weeks. The staff were very helpful and easy to deal with. The Assistant Manager... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet.... See more
Company replied
We went to the Burton on Trent store as we wanted information about a folding mobility scooter. Julie and Andrea were brilliantly entertaining and gave us some very helpful advice about their range. W... See more
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We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Company details
- #59 of 73 best companies in Mobility equipment supplier
- #30 of 39 best companies in Disability equipment supplier
- #24 of 27 best companies in Hospital equipment and supplies store
- #11 of 13 best companies in Wheelchair Shop
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Helpful a d pleasant
22 July 2026
when chairs were delivered they looked…
when chairs were delivered they looked the same but were not my feet did not touch the floor as in store ,and i fainted after sitting in one ,i phoned the blackpool store and told them this and that i would like to return both chairs that had been in my home 2hours to be told there is no return unless faulty mechanics ,i got in touch with citizens advice who said my chances were slim but ableworld may give me my money back or half as a good will gesture so i wrote to them and explained the situation but they refuse to refund my £2,800 it is a blow having saved 18months for new chairs ,so please be AWARE there is no returns policy for this company and i feel robbed ,the chairs in store do not represent the actual chair as the in store chair is well worn
9 July 2026
Unprompted review
Really friendly and informative- a…
Really friendly and informative- a great help. Served by Becca at Darlington branch
21 July 2026
Unprompted review
Friendly helpful staff
21 July 2026
Kay at Stockport
Kay, at the Stockport shop was left on her own when her colleague had to leave on an emergency call. Despite having several customers, she dealt with everyone courteously and efficiently.
18 July 2026
Unprompted review
Reply from Ableworld
Hi Ian, thank you for your kind review. We’re really pleased to hear that Kay was able to provide such courteous and efficient service. We’ll be sure to pass your lovely feedback on to her.
Kind regards,
Ableworld
Reply from Ableworld
Hi Marilyn, thank you for your 5 star review! We are delighted that you found the staff friendly and helpful. If you ever need anything else in the future, we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Linda, thank you for your 5 star review! We’re glad to hear your service agreement renewal was quick and straightforward. If you ever need anything else, we’re always here to help.
Kind regards,
Ableworld
Visited today at the Lincoln Store
Visited today at the Lincoln Store Dave and Diane were very pleasant and helpful. We purchased a budget travel wheelchair
20 July 2026
Reply from Ableworld
Hi Michael, thank you for your lovely review!
We’re really pleased to hear Dave and Diane made your visit to our Lincoln store such a positive experience. It’s great that you found the right budget travel wheelchair too!
If you need anything else, we're always here if you need anything in the future.
Kind regards,
Ableworld
Andy and Graham were very efficient…
Andy and Graham were very efficient installing my stair lift They were very friendly and left the place tidy and clean. They explained how it operated well. I would certainly recommend them.
17 July 2026
Unprompted review
Reply from Ableworld
Hi Kyle, thank you for your wonderful 5-star review! We're delighted to hear that Andy and Graham provided such efficient and friendly service while installing your stair lift. It’s great to know they left everything tidy and took the time to clearly explain how it works. We’ll be sure to pass on your kind words to them—they’ll really appreciate it. Thank you for your recommendation!
Kind regards,
Ableworld
Reply from Ableworld
Hi Anwen, thank you for your 5 star review! We're really glad to hear our staff were helpful during your visit.
Kind regards,
Ableworld
The Engineer had been previously
The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet. If this was known better communication would have allowed us to fit in other tasks between 9 and 12. Instead we were waiting nearly four hours for his visit.
16 July 2026
Reply from Ableworld
Hi John, thank you for taking the time to leave your review. We appreciate you sharing your feedback and would like the opportunity to look into your experience further. If you could please provide your contact details, we would be happy to review what happened in more detail. This can be organised directly with the store by calling 0141 889 9925 or by visiting the store again at your convenience.
Kind regards,
Ableworld
The staff at Able World are always…superb
The staff at Able World are always friendly and helpful and will point out special offers etc
They find time to talk to you if your upset and always have a tissue ready if needed
They never try to rush you out of the shop and I have often sat and recovered from walking there.
15 July 2026
Reply from Ableworld
Hi Denise, thank you for your 5 star review!
We’re so pleased to hear that our team made you feel comfortable and supported during your visits. It means a great deal to us that you feel able to take your time, have a chat, and rest when needed.
Your kind words truly mean a lot and we’re always here if you need any support in the future.
Kind regards,
Ableworld
The first class service
The first class service. Nothing was too much trouble
Shown how to safely use the the
Walker we bought Evan came to the car with us to make sure we could get the walker into our boot Excellent service
16 July 2026
Reply from Ableworld
Hi William, thank you for your kind review.
We’re really pleased to hear you received such great service and that Evan was able to help you safely with your new walker, right through to getting it into your car.
We truly appreciate your feedback and we're always here if you need anything in the future.
Kind regards,
Ableworld
Home Demonstration.
We were desperately in need for a home demonstration which was happily provided,Jordan and Reagan came with the chairs we were considering ,they were so helpful today in every way ,Thankyou so much the chair we finally did buy is perfect ….Mrs Joan Oakes .
16 July 2026
Unprompted review
Reply from Ableworld
Hi Joan, thank you for your lovely review!
We’re delighted we could arrange a home demonstration at a time that suited you, and it’s fantastic to hear that Jordan and Reagan were able to support you so thoroughly throughout the process. We’ll be sure to pass on your kind words to them—they’ll be thrilled.
Most importantly, we’re so pleased that you’ve found the perfect chair. Your comfort and satisfaction mean everything to us.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Ableworld
Visiting this time for a walking stick.
Visiting this time I needed a walking stick that Reduced in size for the car the staff are there to advise you but your under no pressure i did choose one the shop is worth a visit if your after aids there is a big selection.
15 July 2026
Reply from Ableworld
Hi Stephen, thank you for your lovely review! Our team always aims to offer helpful advice without any pressure, so it’s great to hear that came across during your visit. We appreciate your recommendation and and we're always here if you need anything in the future.
Kind regards,
Ableworld
Reply from Ableworld
Hi John, Thank you for your 5 star review. We are glad to hear that our team was able to help you.
Kind regards,
Ableworld
I went into the Christchurch shop for a…Lightweight Scooter.
I went into the Christchurch shop for a look round for a lightweight scooter found the Jiffy Carbon, which I can lift into the boot of my car with an exelent demonstration, after a week of looking around I went back to Christchurch store, with Rebecca to explain the finer points of the Jiffy Carbon paid the price, into the boot of the car and home, taking it out from home its exelent up and down the slopes to the beach along the promenade also the shops is so relaxing, so pleaed with my Jiffy Carbon. Thanks Ableworld.
11 July 2026
Unprompted review
Reply from Ableworld
Hi Roger, thank you for your fantastic review. We’re delighted to hear that you had such a positive experience in our Christchurch store. It’s great to know that Rebecca was able to guide you through the finer details of the Jiffy Carbon and help you feel confident in your choice.
Enjoy your Jiffy Carbon, and we're always here if you need anything in the future.
Kind regards,
Ableworld
Reply from Ableworld
Hi Jayne, thank you for your 5 star review! We’re delighted to hear you had a great experience with our team. Your recommendation really means a lot to us, and we’re always here if you need any further help or advice.
Kind regards,
Ableworld
New mobility scooter
I required a new mobility scooter and visited the Cheltenham store looking for guidance. I was given excellent advice and shown a variety of products and given the opportunity to drive several and gauge weight, length etc, Ultimately, I chose an excellent product that would not have occurred to me without their guidance and at no point did I feel under pressure to buy. Overall, the advice was excellent and I am very happy with my new scooter.
12 July 2026
Unprompted review
Reply from Ableworld
Hi Gareth, thank you for your 5 star review! We’re so pleased to hear that our Cheltenham team were able to guide you through the options and help you find the right mobility scooter for your needs. Being able to try different models and make an informed choice is really important to us, so it’s great to know you found the process helpful and pressure-free.
It’s wonderful to hear you’re happy with your new scooter. If you ever need any further support or advice, we’re always here to help.
Kind regards,
Ableworld
Best Customer Service
An excellent company to deal with. Staff in the Paisley showroom are very knowledgable and patient. No hard sell at all. I took my mother in twice to look at and discuss stairlifts and then ordered one by phone. Craig and Andy came to fit it and were the way workmen coming into your home should be. Arrived on time. They explained everything and were clean and tidy in their work. They took time to explain everything to my elderly mother and made sure she could operate the equipment. My mother is quite reluctant to accept any aids but felt comfortable enough to go back to the showroom a few days later and we purchased a rollator.
-The store itself has many aids for daily living and is worth a browse. I highly recommend this company.
8 June 2026
Unprompted review
Reply from Ableworld
Hi Margaret, thankyou for your lovely 5 star review! Thank you so much for your kind words and for taking the time to share your experience.
Our team always aims to provide clear, pressure-free advice, so it’s great to know that approach made a difference.
We’ll be sure to pass your lovely feedback on to Craig and Andy, they’ll really appreciate it.
Thank you again for your recommendation, and we’re always here if you need any further assistance.
Kind regards,
Ableworld
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