Can't speak highly enough of this shop. Staffed by really pleasant and helpful people. My father had a wheel come off his wheelchair (not even purchased here) and the engineer repaired it and checked... See more
Company replied
Location
Switch locationHeathgates Bank, Ditherington, SY1 4BB Shrewsbury, Shropshire, GB
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See what reviewers are saying
5 star rating. Kathleen, helped my husband choose a Walker that was right for him. After watching him use it, made further adjustments until it was perfect. Could not have been more helpful. Very plea... See more
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Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent car... See more
Company replied
The service I received was excellent- I needed walking sticks, as I’m 6ft 5 - it not easy and the help I received was first class - would recommend
Company replied
Company details
- #53 of 73 best companies in Mobility equipment supplier
- #26 of 38 best companies in Disability equipment supplier
- #23 of 27 best companies in Hospital equipment and supplies store
- #10 of 13 best companies in Wheelchair Shop
About Ableworld - Shrewsbury
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Heathgates Bank, Ditherington, SY1 4BB, Shrewsbury, Shropshire, United Kingdom
- 01743 369427
4.5
Excellent
58 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Heathgate Excellent Customer Service
Called in at the Heathgate store and was served by Peter. He was attentive, courteous and knowledgeable. Although on this occasion he was not able to help as my husbands needs are very precise and our budget didn’t allow us to purchase a new power chair. He together with a young lady from the store spent almost two hours with us and at no time were we made to feel anything but important. Excellent customer service.
21 August 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Pam,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team from our Ableword Shrewsbury store was able to provide excellent customer service. We hope to see you again.
Take care
Ableworld
thinking of buying a riser/recliner?
My advice to anyone thinking of buying a riser recliner chair is to order it well before you need it. I wanted a chair for my 96 yr old mother who needed to elevate her legs after a fall, and over a month later still no chair. Despite giving them her weight and height, chairs of entirely the wrong size were sent out on demo, and then a 'petite' could not be found in any of their other stores. It was another week before one was ordered from the manufacturer. My mother died still waiting for the chair.
31 July 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sarah,
Firstly we would like to pass on our deepest condolences and thank you for taking the time to submit a review. We are sorry that you have felt that you have needed to report this to us with regards to the purchase of the riser recliner chair.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Yours Sincerely
Ableworld
Great staff very friendly and helpful…
Great staff very friendly and helpful showed a depth of knowledge in the products and gave accurate recommendations
9 July 2023
Reply from Ableworld - Shrewsbury
Hello Neil,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Shrewsbury was able to provide accurate advice and show great knowledge on our product range. We hope to welocme you back in-store again.
Take care
Ableworld
Cathy was so helpful and knowledgeable
Cathy was so helpful and knowledgeable. All staff were friendly and welcoming. Thank you!
6 July 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Becky,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that all the staff at our Ableworld Shrewsbury were friendly and welcoming. It's also great to hear that Cathy was able to help you and offer advice on any query you had. We hope to welcome you back again.
Take care
Ableworld
Reply from Ableworld - Shrewsbury
Hello Richard,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Shrewsbury provided great service and nothing as to much trouble. We hope to welcome you back again in-store.
Take care
Ableworld
Visited the Shrewsbury store served by…
Visited the Shrewsbury store served by Sarah very helpful purchased my little scooter very pleased
13 February 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sheila,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Sarah at Ableworld Shrewsbury was able to help you find the perfect mobility scooter to meet your needs. We hope to welcome you back again.
Take care
Ableworld
Great service
Just had a call from the engineer in Shrewsbury my recliner chair stopped working, it turned out it was the remote control, ordered new one and came and fixed today, very nice person, came on time when they said they would, also my scooter would not open or close he fixed that for me as well, very helpful and professional
20 December 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Wendy,
Thank you for taking the time to leave us this feedback. We are pleased to hear that the team at Shrewsbury provided good service when delivering your new remote for your riser recliner. It's also great to hear that they were able to fix your scooter also. We hope to see you again.
Take care
Ableworld
Search for a mobility scooter
I went into Ableworld ,Shrewsbury not knowing what to do. I was met by a lovely lady called Sarah who put me at my ease and helped me and imparted knowledge of her job.
She was kind but very efficient and had patience with me. I came out very satisfied with a mobility scooter.
25 November 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sheila,
Thank you for taking the time to leave us this excellent review. We are so pleased to hear that Sarah from Ablewold Shrewsbury was able to help you find the correct Mobility Scooter to meet your needs. We hope to welcome you back in-store soon and hope you are happy with your new Ableworld Product.
Take care
Ableworld
Don’t bother shopping at able world
Don’t bother shopping at able world
They sell sub standards equipment
My mother brought a bath lift from there and when we got it home noticed a piece of the plastic was broken took it back to the store and they refused to refund it or replace it saying someone must have lent of the box to break it
What is this bath lift made of if it can break if a person can lean on it and break a piece of plastic it’s suppose to be able to lift a person out of the bath !!!! We hadn't even had chance too use it only took it out of the box when we noticed the the piece of plastic was broken off Won’t be shopping there again terrible service
10 September 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello,
Thank you for your review. We can confirm that our bath lift range is very popular and do not encounter any complaints from this product. Due to the nature of the product falling under the category of a hygiene product, we unfortunately are not able to offer a refund.
We would though be very happy to investigate the issue for you. If this is something you would like to proceed with, then please call our engineering department on 01270 619563 and select option 2. Alternatively, please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions and we will be happy to respond back to you.
I would like to assure you that we do consider every request from our customers individually and in detail.
Yours sincerely
Ableworld
Terrible service my 77yr old father in…
Terrible service my 77yr old father in law is now into his 5th week without his bath lift it.his was taken away for repair after only 4 months use .With out leaving a replacement.Leaving him unable to access the bath .It took a week before someone came out. Ableworld have disabled him not enabled him to live an independent life as possible Absolutely discusting service all our friends and family will never buy from Able world again.Please don't give them any of your money or business!!!!🤨😤
11 July 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Andy,
Thank you for your review following your concerns into our service levels regarding your fathers-in-law’s Bathlift and the time it has taken for the repairs to be carried out. Unfortunately we cannot leave a replacement bathlift with your father-in-law as this particular item is classed as a hygiene product. We are unable to hire out any of our products other than wheelchairs and scooters from a selection of our stores.
I would like to thank you for taking the time to write to us and assure you that we do consider every request from our customers individually and in detail. If you would like to contact us in writing, we do have the following email support@ableworld.co.uk that you can contact Head Office customers service department.
Yours sincerely
Ableworld
Purchase of battery powered mobility scooter
We visited out local Ableworld store, in Shrewsbury, to purchase an electric mobility scooter, for my wife.
Sarah M, was amazing. She took time to display all the models we were interested in, and even encouraged my wife to try out the machine, both in store, and outside, on the car park.
Sarah took steps to ensure we knew how to disassemble and re-assemble the chair, and even searched out the extra cable that is used to charge the batteries, independently from the chair.
This is our third major purchase from Ableworld. I cannot recommend them highly enough, for their professionalism, enthusiasm, and dedication. Should we need to purchase additional items, for making life easier, we will be going there first.
17 May 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Eamonn,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Sarah from our Ableworld Shrewsbury store was amazing. It's great to hear she took the time to display all models and help you find the right scooter for your individual needs. Thank you again for your reccomendation and we hope to see you again soon.
Take care,
Ableworld
Reply from Ableworld - Shrewsbury
Hello Darren,
Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that our Shrewsbury team were helpful and attentive when you visted recently. We hope to see you again.
Kind regards,
Ableworld
Ableworld Shrewsbury sent James :)
Ableworld Shrewsbury sent James to demonstrate a bath chair style lift. He was considerate and polite - in fact charming. He instantly identified that the lift chosen would not work for my lifestyle or bath style. James suggested an alternative option, and insisted that I take time to thoroughly consider the pros, cons and costs associated with the other model. I will be back because of the store assistant (whose name I forget) but especially because of James.
26 January 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Jo,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that James from our Ableworld Shrewsbury store was considerate and polite when he visited. We look forward to your next visit.
Kind regards,
Ableworld
Excellent Service
I took my elderly mom to buy a chair the staff were very helpful and friendly.
We dealt with Emma she explained everything very well to my mom.
It was a lovely visit it didn't take long which was great we would defiantly recommend and will use this company again.
26 January 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Kerry,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Emma was extremely helpful and friendly and explaiend everything to your mom. We hope to see you again.
Kind regards,
Ableworld
Excellent service.
I went into Shrewsbury Store this week to purchase a new Scooter and Recliner Chair .The Staff were excellent. Very helpful and nothing was too much trouble for them .I will definitely be going to the store again .Thank you .
14 January 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Judith,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the staff in our Shrewsbury store were excellent when you visted recently. We hope you like your new Ableworld Riser Recliner and Scooter. We look forward to seeing you again soon.
Kind regards,
Ableworld
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