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Ableworld - Southampton Reviews 

189
TrustScore 4.5 out of 5

4.7

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB


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Rated 5 out of 5 stars

We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options a... See more

Company replied

Rated 5 out of 5 stars

Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.

Company replied

Rated 5 out of 5 stars

Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more

Company replied

Rated 5 out of 5 stars

Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more

Company replied


Company details

  1. #51 of 73 best companies in Mobility equipment supplier
  2. #26 of 38 best companies in Disability equipment supplier
  3. #20 of 26 best companies in Hospital equipment and supplies store
  4. #9 of 13 best companies in Wheelchair Shop

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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4.7

All reviews

(189)

355 reviews in the last 12 months

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Rated 5 out of 5 stars

Ableworld in woolston was very helpful…

Ableworld in woolston was very helpful explained all reclining chairs to us and ordered in the size and colour for us to view and when we purchased it they arranged for delivery for the chair and a walker,and for the drivers to move sofa upstairs for us .

16 January 2025
Unprompted review
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Reply from Ableworld - Southampton

Hello Donna,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Southampton store was able to assist you on your visit and we hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Great customer service

Great customer service received from Dean today. I only made a small purchase but that didn’t impact upon the service I received - importantly I didn’t have to ask for it, it was offered!

16 January 2025
Unprompted review
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Reply from Ableworld - Southampton

Hello John,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Southampton store (especially Dean) was able to assist you on your visit and we hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Stewart (Woolston branch) who visited to help with a stairlift problem.
Problem detected and put right and workings of the stairlift explained to us with great patience and knowledge.
Thank you Stewart for your help, will gladly recommend Ableworld.

14 January 2025
Unprompted review
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Reply from Ableworld - Southampton

Hello Christine,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team were able to assist you on your Stairlift and we hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Wow met with Dean at Southampton store

Wow met with Dean at Southampton store. He was very helpful and ensured the products I was purchasing met my needs in full. He took time to demonstrate everything. I went in thinking it was one product I needed and he ensured I was sold the correct product. Dean is an asset to the store I wish more stores were as useful. Thank you.

3 January 2025
Unprompted review
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Reply from Ableworld - Southampton

Hi Anita,

Thank you for taking the time to leave us this review. We are thrilled to hear our Southampton team (especially Dean) was able to assist you on your visit to the store. We hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Great service

Great service, my power chair was a bit unsteady but Dean sorted it in a few minutes and I didn't even have to get out.
It now steers correctly and I feel safer
Thank you

10 December 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Lorraine,

Thank you for taking the time to leave us this review. We are thrilled to hear our Ableworld Southampton store (especially Dean) was able to assist you with your Powerchair and you can feel more safe and secure on your journeys.

Take care,
Ableworld

Rated 5 out of 5 stars

Fixed our wheelchair so quickly!

My dad's new wheelchair suddenly wouldnt brake. We thought we'd damaged it so took it to the store in Woolston. The shop assistant was very helpful and talked through all the options we had, and then said let me just check with the manager if he thinks we've got the part you need. Out came Jeff, and lo and behold in a couple of minutes he's fixed it, explained why the problem had occurred, and got the wheelchair back on the road. No charge, just super helpful and kind, in what was a very stressful situation for us. Thanks so much Jeff and team, we highly recommend your store and we will be back!

2 November 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Ruth!

Thank you for taking the time to leave us this review. We are thrilled to hear our Southampton team was able to help you out quickly and efficiently and get your Wheelchair up and running again. We hope to see you again soon.

Take care
Ableworld

Rated 5 out of 5 stars

Friendly and knowledgeable customer service

The staff in the Southampton branch of Abeleworld were very knowledgeable and patient when we visited this afternoon. They offered a ‘no pressure’ service and bent over backwards to solve a potential difficulty we had when buying a walker for my elderly mother. Halina’s cheerful, smiley attitude made it a pleasure to visit the shop. Thank you!

25 November 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Liz,

Thank you for taking the time to leave us this review! We are thrilled to hear our Southampton store was able to assist you in finding the perfect Walker for your mother! We hope to see you both again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Moility Scooter Service and battery replace

Having brought the mobility scooter from Ableworld Southampton some 3 and half years ago. Since then it has been well used almost every day, and travelled with us all over the UK. I recently took it back for a service and for a battery check that was a fail, Ableworld executed the work flawlessly and I feel above and beyond to support me. Highly recommended

7 November 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Stephen,

Thank you for taking the time to leave us this review. We are thrilled to see our Southampton store was able to assist you on your visit to the store! We hope to see you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Thankyou. Excellent service

Visited Ableworld as needed a riser chair for my father. Very helpful advice from the store. Purchased the petite riser on the shop floor and Jeff delivered the chair for us as my father was in desperate need of it that day. He really could not have managed without it. “ it’s changed my
Life “. The chair back didn’t quite click into place, so a new one arrived 3 days later. All done, all sorted and a happy father. Ableworld Southampton have gone above and beyond to help and we are very grateful thankyou.

2 November 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Yonge,

Thank you for taking the time to leave us this review. we are thrilled to hear our Southampton team was able to assist you and your father in-store and get him a Riser Recliner delivered that same day! We hope to see you both again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Ableworld Southampton a wonderful store…

I visited Ableworld Southampton to look at wheelchairs.
Nothing was too much trouble and Dean was very helpful in suggesting the varius types which would suit my needs. I was able to try a number of models and would recommend this store to anyone wanting help and advice. I am very pleased with my purchase.

28 October 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Jean,

Thank you for taking the time to leave us this review. We are thrilled to hear our Southampton team were able to assist you on your visit to the store and help you find the perfect wheelchair. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Helpful & knowledgeable - Dean

The shop assistant Dean was helpful and knowledgeable and answered all of my questions. Excellent service.

22 October 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Philip,

Thank you for taking the time to leave us this review we are thrilled to hear our Southampton team were able to assist you on your visit and we hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

I went into Ableworld for help with a…

I went into Ableworld for help with a powered chair Dean helped me so much and gave me amazing advice showed me some powered chair how it works tried it was good nothing was to much for him answered all my questions it was a great visit would recommend the shop in woolston if your not sure thank you Dean for all your help.

21 October 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Linda,

Thank you for taking the time to leave us this review we are thrilled to hear our Southampton team was able to assist you on your visit and help you find the perfect Powerchair. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

I thought maybe we got lucky with the…

I thought maybe we got lucky with the staff member we met on our first visit here but I was wrong. Every person we have dealt with at this store have just been beyond kind, helpful and just gone the extra mile. I have nothing but praise for this company and its staff in the Southampton store. Our second visit and we had Amy help us and she went above and beyond for my grandad. We cannot thank you enough for your help and kindness. My grandad now has a mobility scooter that he loves thanks to you guys. Thank you so so much. I will continue to sing all your praises and recommend this store to everyone in need!

13 October 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Grace,

Thank you for taking the time to leave us this review! We are thrilled to hear our Southampton team were able to assist you on your visit to the store and help your grandad find the perfect Mobility Scooter for him! We hope to see you all again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Mobility walker brakes fixed within minutes!

Popped into the shop on a Sunday afternoon, in the hope that someone could fix dad’s mobility walker brakes. Dean greeted us with a warm smile, knew exactly what was wrong and fixed the brakes within minutes! Every time I’ve been into the shop the staff have been really friendly and helpful. It’s great for me that they’re open on Sundays and have disabled parking right outside the shop!

29 September 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Nat,

Thank you for taking the time to leave us this review. We are thrilled to hear our Southampton team were able to help you on your visit, especially Dean! We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Welcoming and knowledgeable

Welcoming, knowledgeable and supportive staff. Dean assisted me with a wheelchair for my elderly mother. A good experience and would definitely use this local business again.

16 September 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello,

We are thrilled to hear that you had a great experience with our service and found our staff friendly especially Dean from our Southampton store. Your feedback means a lot to us and motivates us to continue providing excellent service.

We look forward to seeing you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Great service

Went to Ableworld in Woolston Southampton today to purchase a wheelchair. The staff in this store are always very friendly, happy to help and very knowledgable. Dean was very helpful and I left the store very happy with my purchase, I would highly recommend this store. Thank you!

16 September 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Kerry,

We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.

We look forward to seeing you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

We visited the Southampton store today…

We visited the southampton store today with mum to look at mobility scooters and was helped by Dean who was very helpful and informative he gave us a demonstration then let mum try it out after explaining what everything was for mum felt really comfortable and decided to purchase the scooter we asked what accessories we could look at and again Dean was very helpful not pushy just explained anything we looked at over all experience was excellent thank you Dean

12 September 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello,

We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.

We look forward to seeing you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Highly Trustworthy

We arrived thinking we needed to buy something expensive. They took a lot of time to understand our actual problem, and in the end found a way to help without us buying anything. They easily could have sold us something we wouldn’t need. They are very trustworthy and I highly recommend them, especially if you’re not sure exactly what you need.

26 August 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Nicholas,

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and found our staff friendly.

We look forward to seeing you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Excellent service as always

Excellent, helpful service. I took my mobility scooter in for a battery replacement and service. As aways, the team were informative, knowledgeable and helpful. I wouldn't go anywhere else.

12 August 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi John,

Thank you so much for your kind words!

We’re thrilled to hear that you had a positive experience with our Southampton team. It’s great to know that our service and support continue to meet your expectations.

If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again!

Take care,
Ableworld

Rated 5 out of 5 stars

A very pleasant experience Peter the…

A very pleasant experience Peter the young man who served me was extremely helpful and certainly is very knowledgeable

9 August 2024
Unprompted review
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Reply from Ableworld - Southampton

Hi Christine,

Thank you for sharing your experience! We’re delighted to hear that Peter provided you with such helpful and knowledgeable service. We’ll be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

Take care, Ableworld

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