Accord Legal Services Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

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4.7

All reviews

(294)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommend

Sarah Danbury is very reliable, I didn’t have any experience of wills prior to speaking with her. Sarah made me feel at ease spoke me through all the information and was very patient with me when I changed things.
I would 100% recommend Sarah and i will be passing her details onto my parents for her to write them up a will. She came across as a lovely, caring and emphatic lady with massive amounts of experience!
Thank you so much!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly, helpful and professional

Had a lovely call with Sarah Danbury, she carefully responded to all of my questions and explained all of my options without being pushy. Very genuine, friendly, helpful and professional and offered future support. I'll definitely be keeping her number

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Sarah was great and she made our will making as simple as possible knowing that our children were covered in the best possible way to safe guard their future. Sarah was accommodating and shared savings with us where possible too.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury was great at guilding me through the process to write my will. She made it very easy, and all my questions were answered along the way. I used the free will writing service with the retail trust.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great advice from Sarah Danbury

Great advice from Sarah Danbury. She was kind, understanding and explained everything clearly.
She was very happy to answer questions and talk about further things that could need planning for in the future.
A very positive experience of Accord from the very first contact

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly Service

Made a will tonight with Sarah Danbury. She was prompt, polite, courteous and understanding with my situation. Hassle free advice at a good price. Thank you Sarah.

14 May 2026
Unprompted review
Rated 2 out of 5 stars

Not to be trusted

I cannot possibly recommend this firm. Some years ago, my wife and I commissioned Accord to write our wills for us, from scratch, and they made an excellent job of it. However, when we asked Accord this year to update our wills they made an absolute pig's ear of it. We set out, very carefully, exactly what changes we wanted to make and what to leave untouched. After 2 months (!) we received draft wills from Accord that had been completely re-written, against our instructions, and with more than half-a-dozen errors and omissions. This was after a will writer, a proof reader (!?) and Accord's agent had all read the draft and failed to pick up the obvious, simple mistakes. At this point we took the job away from Accord and within 48 hours had perfect wills constructed elsewhere exactly as we had requested.
On top of this, Accord's agent had discussed with us the advisability of setting up trusts to protect our estate. The discussions were undoubtedly very useful (hence 2 stars not 1), though when we were quoted thousands of £ for setting up the trusts (excluding ongoing annual costs) we sought advice from two other, better known and very highly regarded organisations. Both organisations assured us that the trusts proposed by Accord would NOT protect us in the way we required. I am NOT accusing Accord of mis-selling; but given the conflicting advice and the credibility of the organisations that warned us against, it does leave a big question in our minds.
For myself, I have more than two decades' professional experience of contract law (though not wills or trusts), and felt entirely at home in the areas covered above.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back. Friendly and professional staff with a human touch. I'll be recommending Julie Booth to my colleagues.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service…

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie was friendly and very patient and explained everything in layman's terms. There was no pressure and Julie has put our minds at rest. We would definitely recommend her. Thank you Julie

7 May 2026
Unprompted review
Rated 5 out of 5 stars

All in all and excellent service

From initial telephone consultation to sorting the will, Julie Booth saw us through the process seamlessly. There was no pressure to purchase extras, obviously mentioned but not felt obliged. All in all an excellent service.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and great service

Just completed my Will with Sarah Danbury from Accord Legal Services. Sarah has been extremely flexible and patient with me during this process and nothing has been too much trouble. She has taken the time to explain everything in detail, more than once, in order for me to make an informed decision as to the best products for me. We finally got there, so thank you Sarah.
Such a quick and convenient service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional service

I have had my will prepared this morning and was extremely impressed with the service by my solicitor Julie Booth. Julie was professional, kind, and understanding throughout the entire process. She explained everything clearly, made me feel at ease, and ensured my wishes were fully reflected. I would highly recommend her to anyone looking for a supportive and reliable solicitor.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everything thoroughly. I did not feel like I was asking silly questions. I would highly recommended.

27 April 2026
Unprompted review

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