Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, friendly, and professional, making the process comfortable and easy to understand. Many people appreciate the personalized approach and the clear explanations provided, ensuring they felt no pressure while making important decisions. The service is frequently highlighted as efficient, providing peace of mind and a smooth user experience. Reviewers often recommend the company due to the exceptional support and helpful advice received, noting the staff's patience and empathetic communication. People found the overall experience straightforward and effortless, with many expressing gratitude for the detailed guidance and prompt assistance. This positive interaction contributes to a highly satisfactory experience for consumers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as 10/10 and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Users describe positive interactions with the user experience, highlighting that everything was explained in... See more

Customer communications

People report positive experiences with contact, noting that initial contact was prompt and staff were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Rated 4 out of 5 stars

Will selection

Sarah Danbury was very helpful and patient with us, explaining all the options and giving us time to make the right decision in selecting a will. I would recommend this company.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I have put off writing…

My husband and I have put off writing our will for a long time as we expected it to a difficult process but it was far from it. Sarah Danbury was recommended to us and I am so glad she was. She was so helpful and understanding of our requirements. She made it such an easy process for us, nothing was to much trouble. I would highly recommend Sarah .

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Will writing with Sarah Danbury

We had a discussion with Sarah Danbury and she helped guide us through all the different will choices, and ultimately helped us come to a decision. She provided us with peace of mind over our family’s future and answered all the questions we had.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Julie Booth - Fantastic Service

Julie Booth was patient and explained the documents and policies very clearly. There were some details that needed changing, but Julie was quick to address, edit and send the new documents out. I would definitely recommend - thank you to Julie and the team ☺️

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I was recommended this Free Will…

I was recommended this Free Will writing service through work and gave it a go. I spoke with Sarah Dansbury and I think we really lucked out with her. She gave us great advice specific to our situation and provided us with multiple options with no pressure on which one to choose. She was approachable and informative and generally just a very lovely person. My wife and I are really happy with the service she provided

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Accord Will Consultation

Had a Will consultation with Sarah Danbury from Accord, who was very professional and explained everything in a light and understandable manner.
Very satisfied with the service.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this legal company. Julie Booth helped us through the entire process and made everything clear and easy to understand. She was professional, responsive, and genuinely cared about our situation. We always felt supported and confident that we were in good hands. I would highly recommend Julie and her team to anyone needing legal assistance.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended by a colleague

I was recommended Julie Booth by a colleague who had used her assistance in sorting his Will. Julie rang me back the same day I left a message, was friendly and explained the process clearly, as well as answering any questions I had in a clear, “plain English” way. Less than 2 weeks after the initial phone call, I had both Will and Lasting Power of Attorney completed. She gave me an indication of how long it could take before I received paperwork and what the next steps involved, she reiterated she was available if I had further questions or wanted to make changes like having the Will in storage

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, clear service

I dealt with Julie Booth setting up my will and children’s trusts. She was friendly, provided clear explanations and advice and was very efficient. Would recommend.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Well recommended

Had an appointment with Sarah Danbury today, absolutely fantastic. Sarah made what I thought was going to be a gruelling process very easy, simple and straight forward. Brilliant service.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was really patient and took time…

Jamie was really patient and took time to explain, always answering our questions quickly. He gave us plenty of time to decide what would be in our best interests. Jamie was always flexible and accommodating when arranging appointments and was incredibly knowledgeable in his subject matter.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Will service

The service we received from Catherine Thomas was excellent – she was efficient and we trusted her knowledge and advice. 

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. We spoke to them several times in July 2025 to arrange our wills,as of February 2026 we have received NOTHING. All we have received is many broken promises by Louise Noble.
AVOID !!!

22 February 2026
Unprompted review

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