Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, friendly, and professional, making the process comfortable and easy to understand. Many people appreciate the personalized approach and the clear explanations provided, ensuring they felt no pressure while making important decisions. The service is frequently highlighted as efficient, providing peace of mind and a smooth user experience. Reviewers often recommend the company due to the exceptional support and helpful advice received, noting the staff's patience and empathetic communication. People found the overall experience straightforward and effortless, with many expressing gratitude for the detailed guidance and prompt assistance. This positive interaction contributes to a highly satisfactory experience for consumers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as 10/10 and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Users describe positive interactions with the user experience, highlighting that everything was explained in... See more

Customer communications

People report positive experiences with contact, noting that initial contact was prompt and staff were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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No recent history of asking for reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everything thoroughly. I did not feel like I was asking silly questions. I would highly recommended.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great will advice

Sarah Danbury was very knowledgeable and gave great advice based on my circumstances. It was an appointment made at a really convenient time for me (6pm on a Friday) so it didn’t interfere with other commitments. I would highly recommend Sarah.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was excellent

Sarah Danbury was excellent. She was personable, knowledgeable and efficient and we set up my Will together and she left me feeling lighter in the knowledge that it’s sorted. Recommended highly and will be passing her details to my parents

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Will and power of attorney

We were offered to set up a Will and power of attorney with Accord Legal Services and we were contacted by Sarah Danbury. Sarah was amazing from start to finish, super friendly and chatty, putting us at ease and explaining everything to us. Sarah was so helpful and we got exacty what we wanted. I would highly recommend Sarah’s services to anyone, a massive 10/10 from us, Thank you so much Sarah 😊

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Change of will

We spoke with Sarah Danbury with regards to amending our “basic” will. After speaking with Sarah who gave us lots of information and advice, we swapped our “basic” will to the Tax Efficient Trust will which is will
give us more peace of mind and that our son will be looked after.
Sarah was very kind, full of information, was not pushy with selling products, and answered our questions.
Would definitely recommend.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was SARAH…

What made my experience great was SARAH DANBURY. she is a true professional and knows how to talk to people. She made me totally at ease, and something I've been dreading made very straight forward, Sarah is a credit to your company. Thank you Sarah.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Carol was brilliant…

Carol was brilliant. She covered everything making it easy to understand. She went over a lot of things that hadn’t been taken into consideration when I completed my last will. I was not hurried or pressured and she quickly understood my family dynamic and what I needed to achieve with my will amendment that wasn’t straightforward. Thanks so much.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive

We were supported by Julie Booth to make a will, she listened to what we wanted and gave us information about other relevant options. We felt very supported through the process.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had a telephone appointment with Sarah Danbury who we found to be efficient, friendly and professional. Sarah called us at the exact time of our appointment and thoroughly explained the options available to us and the ongoing process with our selected option. Wouldn’t hesitate to recommend Sarah.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Julie

its taken me a while to decide which was the right will for us as a family. I had lots of questions and Julie Booth was very patient with me, having several conversations to ensure everything was explained in a way that was easy to understand. I didnt once feel pressured or obliged to commit. we highly recommend this service for will writing.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. I was able to sort out a will for both me and my partner to ensure our children were taken care of for the future. I was contacted by Julie Booth who was fantastic. She was really warm and kind and talked us through everything and made everything simple to understand to make sure we had everything covered that we needed. We were well informed throughout and she made what is a daunting thought feel that little bit easier.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

5* service by Sarah Danbury

Our will was set up by Sarah Danbury. Extremely knowledgeable and talked us through every step of the way. Allowed us to make our own decisions without pushing us into anything however did arm us with the information to allow us to make our own informed decision. Thank you so much Sarah

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Will and Power of Attorney advice

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I could ask her anything and discuss my concerns, which were dealt with in a friendly and personal way, while still being professional. Julie made me feel as though nothing was too much trouble.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sarah Danbury

We recently worked with Sarah Danbury to write our will and set up a trust, and we couldn’t be happier with the service we received. Sarah was incredibly professional, knowledgeable, and approachable throughout the whole process.

She took the time to clearly explain everything to us, making what could have been quite a complicated and daunting task feel straightforward and manageable. Sarah was very patient with our questions and made sure we fully understood our options before making any decisions.

Her attention to detail and genuine care gave us real peace of mind knowing that everything has been set up properly for the future. The whole experience was smooth, efficient, and far less stressful than we expected.

We would highly recommend Sarah Danbury to anyone looking for help with wills, trusts, or estate planning. Thank you again for making the process so easy for us.

13 March 2026
Unprompted review

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