ACE Cash Loans Reviews 

101
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Horrible company. They do not go based off the payment plans that they state in the beginning. They always will not ever answer the phone. I had called multiple times during the period of my loan ther... See more

Rated 1 out of 5 stars

I did a online loan i will NEVER give them my money again. I took out a loan for 400 i had to pay 800 back hell naw then when i called customer service to call to pay early they told me the total i ha... See more

Company replied

Rated 4 out of 5 stars

Great Experience, easy to use and funds available quickly. However the interest rate is outrageous and my "pay off" date was 2 months later than expected due to the interest. If I ever need this again... See more

Company replied

Rated 3 out of 5 stars

It was very easy to get approved. Shame on me though for not paying attention to the interest rate. 416% interest in a bit ridiculous. Also, when you finance a large amount it makes it harder to pa... See more

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2.3

Poor

TrustScore 2.5 out of 5

101 reviews

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2.3

All reviews

(101)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Unbelievably unreasonable.

I was planning on just going ahead and paying off my loan, so I called and asked for the payoff. I could have paid it then but I was heading into work... so I said it can wait until Monday. I call on Monday (only a few days later) and the payoff has somehow gone up 50 bucks. I was completely shocked. She asked if I wanted her to ask the supervisor. I said yes, absolutely. I was polite the entire time. She returned to the phone some time later to inform me there was "nothing they could do." I had explained to her I had just enough to pay off the loan. And I planned on being a returning customer. After this, once my loan is paid I will no longer go through you guys or refer you any longer. The point is to satisfy the customer, within reason, correct? I was completely unsatisfied. I've paid quite a bit of interest already. So you guys definitely got business out of me, even letting me pay off early. Why not satisfy me to redeem the previous loan payoff amount so I could become a returning customer and continue referring you guys?

6 August 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Christopher,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 5 out of 5 stars

Great and Easy to Work with

ACE is always professionald courteous each time I have done business with them. They have and easy and fast system they use to get you the assistance you need.

Thanks!

6 August 2014
Unprompted review
Rated 5 out of 5 stars

I loved it!

This is the best cash advance company that I have ever used. I loved the 6 payment installment plan. Once you have made your 6 payments, then your loan has been paid off, not the pay the interest and principle is never touched, like other cash advance companies. You have a customer for life! I would highly recommend this company to everyone I know!

28 July 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

I have only great things to say about ACE efficient and courteous staff. They seem to be happy all the time.

26 July 2014
Unprompted review
Rated 5 out of 5 stars

Saved by Ace very good experience

I was pleased with the great service and easy it was. Love how easy it is to have it done through the bank so we don't have to worry about the payments. I am very pleased we chose Ace for the help we needed. I recommend them if you need help. Had our loan right away in the bank. I rate them 5 stars.

24 July 2014
Unprompted review
Rated 5 out of 5 stars

YOU CAN COUNT ON ACE

I CAN TELL YOU THAT IF YOU NEED SOME HELP JUST CALL OR GO ONLINE TO ACE LOANS AND FILL OUT A SHORT APPLICATION AND GET A QUICK ANSWER IN KNOW TIME AND GET APPROVED EVEN WITH GOOD OR BAD CRIDET THEY WERE SO HELPFUL TO ME WHEN I NEEDED IT

23 July 2014
Unprompted review
Rated 4 out of 5 stars

Nice people

I was in real need of money before my payday., Thanks to Ace cash loans
I was able to make my payment on time.
They are professionals
Thank you Ace Cash Loans for your prompt help.

23 July 2014
Unprompted review
Rated 5 out of 5 stars

FANTASTIC! SO GRATEFUL!

I am so grateful for the ease of a loan through ACE Cash! I have never had any issues with the payments being taken out or getting a loan when I need it! Thanks, ACE!

23 July 2014
Unprompted review
Rated 1 out of 5 stars

thieves

You don't get that there is something wrong with you

23 July 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Michael,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 3 out of 5 stars

Ace is okay with me.

Ace was there for me in my time of need. The only thing that I would suggest is the ability to log in to your account and view the remaining balance due, as well as the ability to pay off the loan in full through the website instead of having to call and speak with a representative.

27 March 2014
Unprompted review

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