Acquire.com Reviews 212

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience of the website. However, some customers also noted issues with the escrow process, experiencing delays and requests for double-checking everything. A few other people also felt that the support team was unhelpful with specific technical issues, such as displaying metrics for e-commerce sellers, and expressed dissatisfaction with the lack of phone support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the reliable and friendly... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Website

Customers had positive experiences with the website. Many reviewers praised the platform's ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Acquire to buy and sell multiple companies. It's always easier than it should be. Over the last 9 years I've made small cap M&A my entire wealth building strategy and highly recommend (+ dep... See more

Company replied

Rated 5 out of 5 stars

Sold a business thorough Acquire on Jan 2025 for 6 figs, all went smooth, team responsive, helped with profile, pnl and other supporting documentation. But, fee was high, for value you get, it's no... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Harold for his support in onboarding the team onto the platform. He was very quick to resolve our questions and had the time to recommend solutions to our issues. His customer support s... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about Acquire.com! I’ve sold several small SaaS businesses on the site, and have absolutely been blown away by the quality of buyer leads, how easy the platfor... See more

Company replied


Company details

  1. Business-to-Business service

Written by the company

Acquire.com is the best online marketplace to buy and sell SaaS startups. Join 500k+ SaaS entrepreneurs closing life-changing deals with the support of our innovative platform and world-class tech-enabled M&A expert services team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easily sell (and buy) digital products

Thanks to Acquire I was able to find a buyer in less than 3 weeks, and more than one offer, so that I could find the best deal.
If you're looking for an easy way to sell (or buy) a digital product, that's the platform I recommend (I sold 4 SaaS products so far).

1 September 2024
Unprompted review
Rated 5 out of 5 stars

5+ stars

I've had nothing but great experiences through Acquire.com for multiple acquisitions. The platform is easy to use and connected me with high-profile buyers whom I never would've reached otherwise. Highly recommend, especially if exposure is what you're lacking.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Acquire was instrumental in selling my…

Acquire was instrumental in selling my SaaS business. I went out on my own at first to try to get offers without a broker, and I received 1 LOI. When I posted the business on Acquire, I got 6 LOIs, and I accepted an offer over asking. Selling a business is not easy, but if you are running a profitable, small SaaS business, there is no better place to sell it than Acquire. I had never sold a business before, and Emiley, one of their advisors, met with me at least 5 or 6 times through the process to advise me and support me to sell the business. They do a great job of getting the right eyeballs on your listing, crafting a process to build FOMO and drive up offers/offer price, and help you land the ship with a successful sale.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Great experience for buyers and sellers

I have had a great experience both as a seller and a buyer on Acquire.com.
People were responsive, the Acquire team was really helpful when it came to selling one of our properties, providing advice on pricing, structure, process, etc...
Overall very happy with Acquire.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Ky and the rest of the team at Acquire are incredible!

Working with Ky and the rest of the team at Acquire made selling my business incredibly simple. They took the extra time and effort to help me navigate a lot of the challenges I had in selling my business.

Ky especially was incredible to work with. He understands that this is not simply a transaction and that there are humans on both side of the deal. He worked diligently with myself and my buyer (as well as a dozen or so other candidates) to make sure this made sense on all ends and was a win for all parties.

Selling my business on Acquire was the best decision I could have made and they made the entire process, as complicated as it is, simple to navigate.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

You are in direct violation of CAN-SPAM…

You are in direct violation of CAN-SPAM Act. Scamming site will only take your email and harass you. No way to unsubscribe, this is illegal in the United States.

13 August 2024
Unprompted review
Acquire.com logo

Reply from Acquire.com

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you've experienced. We take compliance with the CAN-SPAM Act very seriously and strive to ensure that all our communications meet the required standards.

We are sorry to hear that you’ve had difficulty unsubscribing. This is certainly not the experience we want any of our users to have. Please be assured that we are looking into this matter immediately to resolve any issues on our end. I could not locate an account associated with your name within our database, if you could please provide us with your email address via direct message, I'll personally ensure that you are promptly unsubscribed and that you no longer receive any unwanted communications from us. Or email me directly at Roger@acquire.com.

We truly value your feedback as it helps us improve our service. If there’s anything else we can do to make this right, please don’t hesitate to let us know.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

Would definitely use it again

Acquire.com proved to be the right platform for us in selling our small business. Ebony Santoyo and team were very responsive throughout the process, and their proactive approach helped lead us to a successful outcome.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very well put together platform for Micro and mid sized M&A deals. Excellent service and great integrations with Document sharing capabilities and Document templates (APA, LOI, etc) to facilitate the process. The future is now!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

It was a great experience working with…

It was a great experience working with Acquire and Ky, my rep. I would highly recommend Acquire to sell your business, as I got double what I would have gotten on another platform. The fees are fair, and the support is top-notch. If I create another business, I will be coming back.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Sold a Micro Shopify App

I recently sold a small Shopify App (under 50k) on Acquire.com, I did not expect much as it was a small deal and thought it would be all DIY on my part but I was pleasantly surprised by the support I got from them, especially Robbie & Ky, on how to respond to sellers, how to negotiate etc, we had weekly calls which were helpful, the help I got went way beyond my expectations!
I managed to sell my app I think in under 6 weeks time I think

16 May 2024
Unprompted review
Rated 1 out of 5 stars

No possibility to cancel subscription

I had a poor experience with customer support. They sent me an email about an upcoming subscription renewal but I couldn't find any option to cancel the subscription on their website. I tried to cancel it through Stripe too, but there was no cancellation button there either.

I attempted to contact them via email seven days prior to my subscription renewal, however, I received no response. Despite sending a reminder two days before the renewal date, they still did not reply.

Unfortunately, my credit card was charged many days ago and yet I haven't received any reply from them till now. This experience is really frustrating and seems like a scam!

1 July 2024
Unprompted review
Acquire.com logo

Reply from Acquire.com

Hey Had,

Thank you for your feedback and we sincerely apologize for the inconvenience this caused you.

We are currently reviewing our cancellation process to make it more user-friendly and straightforward.

Matt, our Customer Support Team Supervisor should have already reached out to you directly via email and provided an immediate resolution. If you have any additional feedback on our platform or services, please do not hesitate to reply to the email from Matt. It will be promptly addressed and reviewed by our team.

Rated 5 out of 5 stars

Acquire is awesome!

Acquire is great!

Thanks to them I managed to sell my content site in no time. The platform is well-built to access many potential buyers and it was an overall great experience.

I especially appreciate Emiley Noonan! Emiley was available to answer any of my concerns during the process and helped me with any questions I had. Guided me with the legal docs and escrow too.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Acquire was great!

Acquire was great!

Thanks to them we managed to sold ChatNode very quickly multiple 6 figures. The platform is great to access many potential buyers.

I really appreciated working with Ebony and James! Ebony was available to answer any of my concerns during the full process.
James helped a lot for our legal documents and with the escrow.

Love the smooth and fast process that took around 1 month.

I will definitely go with them again and recommend it without a doubt

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and seamless!

Acquire was the perfect site for us to find the right buyer for our small company. Allie was extremely supportive and responsive and was always available to answer the many questions that I had throughout the process.

After finding the right buyer the sale process was extremely easy and straightforward. We felt like we were in good hands and received the support that we needed to pass our baby on to its next chapter. Escrow.com also made the financial piece feel seamless.

Thank you!

28 May 2024
Unprompted review

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