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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting specific individuals for their exceptional service. The company's service is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience, from property management to sales and rentals. Reviewers are particularly impressed with the quick response times and clear communication throughout various processes. However, some customers also noted issues with basic information not being provided upon moving in, such as parking allocations or access codes. A few other people also felt that the company did not always adhere to expected standards and were dismissive when issues arose, specifically mentioning a lack of responsibility for delays and concerns about equitable treatment.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as professional, efficient, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the responsiveness and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Five years ago my husband and I downsized and moved into our first flat. I was initially quite anxious as the small development was being managed by one of the leaseholders who was finding it an onero... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
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2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am a leaseholder on a development…

I am a leaseholder on a development managed by Adair Paxton. They have proved to be very professional and efficient. As an individual I have found them to be both responsive and practical in their assistance. Despite being based in Leeds, Nicola attends the development and shows an interest in residents and their issues. We are very fortunate to have them.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Abosolutely wonderful. Thank you Ben.

Adair Paxton are abosolutely wonderful. Ben always gives the very best service, and goes above and beyond - whilst being incredibly efficient - and all with a great sense of humour. I don't have a bad word to say. Thank you Ben.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Team

Victoria and Alix were absolutely fantastic when handling our sale and kept the whole chain on track. We’re not near one of their offices but that didn’t matter at all. Great job - we would wholeheartedly recommend.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Managing flats successfully - with minimal hassle!

Adair Paxton (AP) has managed our 12 flats (in 2 blocks) for several years. Ben Acton is our go-to AP contact for advice, troubleshooting, fixing problems, regular inspections, maintainance, management fee collections, accounting, change management, and more. He and AP also advise us on legal matters (e.g. health & safety), and liaise with Companies House for our Management Company Directorship changes.

Ben is a great asset and advert for AP, and a joy to work with. He’s experienced, personable, highly knowledgeable, proactive, responsive to our questions and concerns, and has a “can do” attitude. His advice is sound, and he gets things done.

To sum up, Adair Paxton and Ben keep us legal, and help to make our entire range of flats’ management issues far easier to deal with, and much less stressful!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Rental and Sales

I have been a distant landlord using Adair Paxton to rent the property out for many years and throughout that period, Guy and the team have been professional, communicative and helpful. They have expert local knowledge and handled everything for me.
When it came time for me to sell the property, Alix and the sales team took it on-board and through their great efforts they quickly found a buyer. Alix was my point of contact and always kept me updated with progress. Without doubt, Alix and the team are highly professional.
Adair Paxton are highly recommended to you.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Renting with Adair Paxton Leeds

I recently entered the private rental market looking for a flat. Right from the off Adair Paxton, in particular Kerry, Katy and Evie, have been fantastic. From response times, to viewings, to application forms, advice, confirmation, and key collection, the team involved have been exceptional. I genuinely can’t thank them all enough, and can thoroughly recommend them. Kerry, thanks again, and please pass on my thoughts to the team.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

This company has ruined my life

I live in a beautiful bottom floor flat in Leeds with a garden surrounded by trees to give me privacy which has been like this for years and ever since I’ve moved in. We spent hundreds of pounds cutting this line of trees to sky level and lots of care and consideration to ensure that people got enough light from the sky but privacy from the surrounding trees. Ben Acton from Adair Paxton who is the property manager thought it was appropriate for someone to cut down all these trees and now everyone from the block of flats can see directly into my bedroom window and in fact my whole flat. My privacy I have had for years has completely gone in the space of an hour and I feel completely exposed in my flat, no longer able to even open the curtains, enjoy my garden etc. I wonder what Ben Acton would do if suddenly after years of living in peace had a whole block of flats staring into his windows? I actually feel physically sick, my life is ruined from him, this is unacceptable. The boundary is not the fence either. After years of being a considerate neighbour and caring about privacy, he comes along and chops everything down without a thought. Incompetent, inconsiderate, I could go on. Thanks for ruining my life whilst you go to sleep in your privacy of your home you leave me expose and ruining everything without any thought of how is will affect people’s lives

30 January 2026
Unprompted review
Adairpaxton logo

Reply from Adairpaxton

We're very sorry to hear this has caused so much upset. As per our direct communications to you, our client had no choice but to remove the dead trees from their land which were flagged as a risk on the tree survey. Planning permission from Leeds City Council was required and obtained, with no objections raised during the consultation stage. Our clients are committed to maintaining their development and are looking at plans to plant new trees as part of their maintenance programme.

Rated 5 out of 5 stars

Kerry and Katy were fab!

Kerry and Katy were absolutely excellent, and were especially good at communicating each step of the process with me. Made renting a flat a super easy thing to do!

30 January 2026
Unprompted review
Adairpaxton logo

Reply from Adairpaxton

Thank you very much for taking the time to share your experience. On behalf of everyone at Adair Paxton, we wish you the best of luck in your new home!

Rated 5 out of 5 stars

Bumps in the road smoothed over by Victoria and Alix

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it felt like we were all working together and nothing was too much trouble.
A very personal service I would recommend to anyone looking to sell their house.

19 December 2025
Unprompted review
Adairpaxton logo

Reply from Adairpaxton

Thank you very much for taking the time to share your experience and I'm pleased the team were on hand to support you! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional, Helpful, and Reliable

Had a great experience renting my flat through Adair Paxton. Big shoutout to Katy and Kerry — they were super friendly and really helpful from start to finish. They always got back to me quickly and made the whole process much easier than I expected.

Really happy with the new place and the service I got. Thanks again Katy and Kerry!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service for our sale and purchase

From initial discussions with Guy, through the sale and purchase process with Victoria and Alix, to the completion last week, I can’t fault the service and support we have had from Adair Paxton.

Always contactable, solid and consistent communication, really making it feel as though we were just one team trying to achieve our sale and purchase.

Everyone involved made the process as stress-free as possible - me and my family can’t thank them enough.

Would definitely recommend 😃

19 December 2025
Unprompted review
Rated 3 out of 5 stars

Great until you sign and pay...

Katy and Kerry were very efficient and my move went through perfectly fine. Until I actually moved in and realised that I was not given basic information such as my specific parking allocation, code to the communal refuse room, little things like that.Not sure who is responsible for ensuring that information is passed on to the new tenant, but surely it is not the neighbours' job to show me, after I've upset people by parking in their allocated spot (because no one had told me). Basic information that should be in the pack. Luckily, after that the property management team has been extremely good at sorting mistakes that shoud not have happened in the first place.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Victoria and Alix have been exceptional…

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently whilst we worked through a bit of a rollercoaster and have always helped as much as they can to ease my nerves. Thank you so much.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support from Kerry and the team

Amazing support from Kerry, Donna and the team. Everyone I spoke to and met was genuinely lovely and made the process of moving stress free, straightforward and enjoyable. Spoke most to Kerry who is a superstar - nothing too much trouble, knowledgeable and always answered my queries quickly. Would thoroughly recommend this agency.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

We have had very positive dealings with…

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged with have been very professional, friendly, and patient answering our queries. Especially Kerry and Katie. We needed to rent somewhere short to medium term for specific reasons and we felt that Katie and Kerry took the time to understand our circumstances and helped us to secure the property we wanted. Now that we have moved in, the areas around the house such as the car park garden and garages all seem well maintained and well managed. Thank you.

24 November 2025
Unprompted review

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