Adairpaxton Reviews 

217
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and effective. Many highlight the excellent service, noting its efficiency and how it makes processes like sales and rentals stress-free and straightforward. Specific team members are often mentioned for their valuable expertise and proactive support, ensuring all matters are handled effectively. Reviewers particularly appreciate the prompt response times and clear communication, with staff often going above and beyond to address queries and ensure satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and finding the... See more

Customer service

Users describe positive interactions with customer service, highlighting agents who are consistently helpful,... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(217)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience

We recently transferred the management of our commercial property to Adair Paxton and have found working with Will Parker to be an outstanding experience. Will brings a wealth of experience and deep knowledge in commercial lettings, and consistently demonstrates professionalism, even in challenging situations. His calm, solution-focused approach has made the process seamless and reassuring. I would have no hesitation in recommending Adair Paxton to anyone seeking a reliable and capable commercial letting agent.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Service Excellence

I recently had the need for Service Charge information and additional information regarding the property, and asked Adair Paxton if they could help, I received the Service Charge information very promptly and whilst not directly responsible for the additional information I was helped with it in a very timely and helpful manner.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional but friendly service

Five years ago my husband and I downsized and moved into our first flat. I was initially quite anxious as the small development was being managed by one of the leaseholders who was finding it an onerous task. We placed the job of managing our properties in the hands of Adair Paxton and I've been highly satisfied with our choice. Our management agent Ben Acton is always responsive, supportive and patient whatever our needs or queries. He has suggested and arranged contractors and intervened in problems with friendly good humour and offered me, as a director, real peace of mind. A shout out must also go to Kam B and Claire H, who have answered my questions without making me feel like a total idiot!! Thank you all.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Commercial property agent

I bought my first commercial property investment in January this year and approached Adair Paxton to manage it for me. This was a new venture for me so it was important to pick the right company to guide, help and advise. I would not hesitate to recommend AP and Will Parker who has done an outstanding job organising everything ensuring a successful start to this investment and i hope to continue working with them for years to come and grow my portfolio.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Landlord support provided by Will Parker

We have 2 commercial properties whose rental is overseen by Will Parker at Adair Paxton.
As landlords, we have needed a lot of support and involvement from Will when dealing with both properties. Will has dealt with our numerous phone calls very patiently and responds to emails promptly. He is willing to listen to our wishes, and then carry them out. He has been generous with his time and been very prepared to meet with us and explain various issues when we have needed.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Renting Experience with Julie Merritt and Her Team

Renting our new apartment through Adair Paxton was an incredibly smooth and positive experience, thanks to Julie Merritt and her wonderful team. From our very first viewing, Julie was warm, professional, and genuinely helpful. She took the time to answer all our questions and made us feel completely at ease—something that really mattered to us as a family moving into a new home.

The whole process, from application to move-in, was handled efficiently and with great care. Communication was always clear and prompt, and we felt supported every step of the way. It’s rare to find a letting agent who truly listens and looks out for tenants, but that’s exactly what we experienced with Julie and her team.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent House Sale Experience

Victoria and the team at Adair Paxton were incredibly proactive, enthusiastic and knowledgeable in managing our house sale. Their communication is prompt and excellent. They also successfully resolved unforeseen issues relating to our chain through their excellent communication and by liaising with other parties on our behalf. We were really impressed and I am grateful for all their excellent work.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

From a very happy seller and ex-landlord ...

I recently decided to sell my flat, a buy-to-let property, as I wanted to exit the rental market. I would like to give special thanks to Victoria Illingworth at Adair Paxton for her exceptional support throughout the entire process. She provided clear advice on timing, pricing, market conditions, negotiations, and even recommended a reliable legal team. The whole experience was smooth and efficient. The sale was straightforward — I had a cash buyer with no chain, willing to pay a fair price despite the tenants remaining in situ.

I have been with the Adair Paxton team since 2019, and their lettings service has consistently looked after me with professionalism and care. In particular, I would like to thank Guy, Giulia, and Alix for their excellent support over the years. The entire team has always been responsive, helpful, and a pleasure to deal with.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

A 5 star selling experience

Our experience of selling our property with Victoria and her team was definitely a 5 star experience. Victoria handled all the show rounds efficiently being supportive knowing that my husband has Parkinson’s and selling made his anxiety levels rise. She showed excellent communication skills and kept us informed throughout the process liaising with both sides including the solicitors. We were able to complete in good time before the increase of stamp duty. Thank you for making our plans to move nearer to our children a reality!
Sue and Lawrence

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Gemma Driver became our Property Manager in January 2025. She is extremely helpful, efficient and hard working. Matters are dealt with promptly and she is an excellent communicator .
A great asset to Adair Paxton.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

An absolute delight to deal with

An absolute delight to deal with a managing agent who are so helpful!
Calls and emails are dealt with promptly and assistance and advice is always forthcoming.
After a very bad recent experience with another agent, dealing with Adair Paxton is like a breath of fresh air.
Thank you.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

A tenant review

I’ve been renting out with this agency for 4 years, 2 properties in total and throughout this time there’s been always a good communication between us and I’ve never had any issues with them neither them with me ;) I certainly recommend using their services

12 March 2025
Unprompted review
Rated 5 out of 5 stars

A Breath of Fresh Air in Commercial Property Management

Having our commercial property portfolio managed by Will Parker at Adair Paxton has been a breath of fresh air.

From the very start, Will stood out for his professionalism and responsiveness. He goes above and beyond by offering well-informed advice and tackles problems diligently, always working towards a suitable solution. We’ve also had the pleasure of meeting some of his colleagues, including Simon Holliday, who have all been great.

We haven’t always had the best experiences with other property management agents in the past, but thanks to Will’s attentive approach and commitment to getting things done right, we’re delighted with the service we receive. We highly recommend Will Parker and the entire Adair Paxton team.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

I've been dealing with Will Parker &…

I've been dealing with Will Parker & Jodie Sheppard in the commercial property management team for many months. They are both a credit to the team providing solutions to their landlords and commercial tenants they manage. Very responsive and diligent in their approach. Keep up the good work team!

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Compassionate team

Kam in the credit control team showed me kindness and compassion in a time of financial need. The support provided has saved me a lot of stress and it was very much appreciated.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Good old values service

Never thought I'd write anything about estate agents, management etc, let alone anything positive - but here we are.

The experience with the Adair Paxton team, starting with Will T from commercial then Will P from asset Management (no they are not all called Will btw) has been one of professionalism and communication resembling the good old days.

On a serious note, present, dependable team that so far has shown accountability when most needed.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great letting and selling agents

Adair Paxton took over as letting agents for our property in 2021 when the previous agent retired. They have been great throughout and given us as much care and support as if we had been a multi-property landlord.
We sold the property recently, with Victoria in the sales team being a real star. She provided timely and effective advice, got us a good price and helped us negotiate various hiccups really well. She kept us informed of progress better than the solicitor did! Thank you for a successful and supportive experience.

19 December 2024
Unprompted review

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