Adairpaxton Reviews 

This rating they have is surely a joke otherwise clearly they only care in certain areas. They are absolutely useless. I would not trust this estate agents. Lived in my block of flat nearly 2 years. Put rent up quite a bit after 1 year of living there and I bet they are going to again because they love sucking money out of people. This place isn’t exactly cheap that I’ve got, the reason we went for it is because we were told and it’s in our contract that our parking space is ours. But why is it that everyone apart from us actually park in it? There’s loads of people that just take car spaces for our building and they live elsewhere. Sometimes for weeks. Our street also gets packed with cars so sometimes we have to park 5 mins away from our own home. Complained about it to Adair Paxton which took multiple attempts. Just a tip, they don’t respond via email and endlessly ignore you. If you want to speak to someone, best bet is phoning them. After I finally got through to them, they basically told me there is nothing they can do. We offered to paint our house number on and put our own private parking sign up. They can easily do that! Literally “private parking or you will be fined X amount”, keeps the tenants happy and will also earn them money so why they haven’t done it already is beyond me. I asked them well if they don’t want us to do it can they? They obviously said no. No consideration towards their tenants. As long as they’ve got money coming in, it’s absolutely fine. They can charge us what they want but we can’t even park near our own home. We’ve had people blocking our car in, we’ve had a couple of times very inconsiderate people park across 2 spaces so both us and our neighbour couldn’t access their parking spot. Again, they refuse to do anything apart from send a letter to all the tenants in the building(which I clearly stated it’s not the tenants in this building doing it, it’s visitors that visit a row of houses behind us and just dump their cars wherever they want)which they didn’t even send because they are lazy.

We’ve had vans block our entrance to our building so we haven’t been able to even get into our home at times. Nothing done about it. Most recently we’ve had someone smoking weed across from us, I have a very young child and it’s a health concern to her, the smoke fills our flat, goes on all our clothes and is making me ill. I can’t even open her window anymore to keep the mould issues away we keep getting because of how poorly insulated the flat is just to avoid her breathing in this weed they are smoking!

They said they would yet again send a letter out to all of the tenants as a warning?! I literally know who’s doing it, get rid of them! It’s your property and they are doing illegal drugs! Letter probably won’t come and if it does and this person doesn’t stop then I’ll be contacting the police as our landlord has advised. Disgusting estate agents don’t give a damn about any of their tenants or children that live in this building! Also is a fire hazard smoking inside! So well done.

Overall, do not recommend. Choose someone else. Because of how expensive rent is now I can’t even afford to move yet so I’m trapped here with druggies and people who don’t care. Thank you very much.

I'd been a tennant with Adair Paxton for just a little over 4 years. I've spoken with quite a few members of their team and they've always been so kind, friendly, helpful, and understanding with any queries or problems I came across. They were also super quick about resolving issues with the apartment which is always appreciated. I'd rented as a student before but this was my first time renting as a professional working adult so I had a lot of questions. I am so thankful for the team especially Guy, Donna, and Giulia for all of their guidance and patience with matters that were new to me and I didn't quite understand. You hear some horror stories when it comes to renting where people have had issues with their landlords or renting agents but I can happily say i never experienced anything remotely negative during my time with them. Thank you again!

I have had a fantastic experience with Adair Paxton. Their team has been incredibly responsive and helpful, especially Guy Roberts and Donna Steele. They have always taken the time to answer any and all of my questions promptly and provided clear, thorough communication throughout the process. I highly recommend Adair Paxton for anyone looking for a reliable and supportive letting agency!

Honestly cannot praise Victoria and the team enough! I was constantly updated without needing to chase, she liased with our solicitors so I didn't have to chase them either. The whole process was smooth and stress free. Fantastic service! Thank you to everyone involved!

I have been renting properties in the UK for several years, and I can confidently say that Adair Paxton is by far the best property management company I’ve ever dealt with. Their professionalism, efficiency, and genuine care for tenants are unmatched.

A special mention must go to Donna Steele, who manages our building with outstanding dedication and attention to detail. Donna is always approachable, responsive, and proactive in addressing any concerns or maintenance issues. Her ability to ensure the building is well-maintained and that tenants feel heard and valued truly sets her apart.
Katy Thompson has also been an incredible staff. She is friendly, knowledgeable, and goes above and beyond to resolve issues promptly. Her communication is clear and effective, which makes dealing with any situation stress-free.
Both Donna and Katy embody the excellence that Adair Paxton represents. Their teamwork, professionalism, and commitment to providing the best possible experience for tenants make them a standout team in property management.
If you’re looking for a property management company that genuinely cares and delivers exceptional service, I wholeheartedly recommend Adair Paxton. Thank you for making my renting experience smooth and enjoyable!

Exceptional customer service, very helpful and provided honest and professional advice . We have used Adair Paxton's services for many years and been very pleased with their professionalism.

Thank you to Will Parker of the Adair Paxton Leeds office for the great service that he provides. He responds promptly when issues are rasied, ensuring that they are dealt with in a prompt and timely manner and most importantly resolved to our satisfaction.

I can only say positive things about Adair Paxton. They took over management of an investment property I had in Leeds, looking after the maintenance and management month to month, and were always professional and top notch. They have a great team, who communicate clearly, work hard and look after their clients and tenants. They even helped me to sell the property, in which turned out to be a complicated and lengthy sale... however the team kept at it, and supported me throughout. Thank you very much for how good you guys have been over the past few week, months and years!!!
Highly recommended. 5 Stars.

Victoria and the team were great. Agreed on a realistic valuation to get interest and a sale and achieved that quickly. Very supportive through the sales process attentive to managing different parties. Would highly recommend.

Had a parking issue at my flat which is under management from Adair Paxton - Declan was really helpful and resolved the issue swiftly!

Adairpaxton has been an excellent agency! I've had a perfect experience with them, as they've been helpful, responding quickly and taking care any issues.

I was experiencing issues with the communal satellite & called Ben Acton - our block manager. He arranged for a contractor to come out straight away & they resovled the issue.
Cannot fault Adair (Ben) for the swift response.

Really professional agency and have always managed to support throughout my tenancy with any problems!

I have bought a property from Adair Paxton, and the whole process was professional and satisfactory. They helped me with my builder situation even after the completion. As a landlord for 15 years dealing with many agents all the time, and this is very refreshing.

Responsive and efficient, a real professional agency, thanks Katy

Professionalism outstanding. The team at adair really do know their stuff, I have used adair Paxton twice before and will continue to do so in the future, wouldn't trust anyone else to sell my house

Katy made my move really smooth and stress free. She was prompt, efficient and went above and beyond. I would highly recommend Katy (Leeds office) and Adair.

Excellent professionals. I was renting with them for the past 1 year. From the start (tenancy agreement, inventory, cleaning of flat), during (all maintenance issues were resolved ASAP and communicating with them was easy and fast) and in the end of me tenancy (enabling me to go on a rolling month tenancy after the end of my initial agreement until I found a new flat in another city as well as returning the security deposit only a couple of days after the end of my tenancy) they were 100% professionals. Do not want to name any other agencies but for me, Adair Paxton is the best estate agent (at least for letting - no personal experience on buying/selling a property) in Leeds.

I recently rented a property through Adair Paxton in Leeds city centre. For context and to avoid naming other estate agents, I have dealt with many in the past who have had very poor communication and it’s all been about making the sale.

I dealt with Katy and Samantha in the city centre office, both were absolutely fantastic with the service and communication. They kept me informed throughout the whole process, understood my needs and moved the moved in dates to accommodate my needs. Katy also helped me move some of my possessions into the flat! Now that’s what I call service!

The check in process was clear and concise, the inventory was provided on time and gave me a clear date to challenge back/add anything missed and have subsequently been great with the repairs required (Guilia in the property management team). So far so good, probably the best estate agent in Leeds, definitely the best experience for me having rented for a number of years now. Thank you team Adair Paxton, especially Katy and Samantha.

It was a pleasure to deal with the small team at the Leeds branch. It was always Stephanie or Victoria who answered the phone - in an upbeat manner - so they knew what was going on. They also made sure my email enquiries got a response the same day; things were never left up in the air. They cooperated well when things weren't straightforward so we managed to complete successfully in the end.
I need to mention Guy from the letting department as well. He left no question unanswered when I came with a few over a series of days.